Why can't I reach a live customer service advocate and relegated to an auto avatar who won't allow you to opt to speak with an agent?

Why can't I reach a live customer service advocate and relegated to an auto avatar who won't allow you to opt to speak with an agent?https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1073/why-can-t-i-reach-a-live-customer-service-advocate-and-relegated-to-an-auto-avatar-who-won-t-allow-you-to-opt-to-speak-with-an-agentCan't reach a human on the 800 851-7498 line and keep getting the "a Customer Advocate is not available" and that I can just hang up. Very frustrating. I sent a private message but I have no experience with this site as I am in the BCBS of Tennessee Networken-USTelligent Community 12Mon, 10 Oct 2022 20:33:40 GMTRE: Why can't I reach a live customer service advocate and relegated to an auto avatar who won't allow you to opt to speak with an agent?https://connect.bcbsil.com/thread/1904?ContentTypeID=1Mon, 10 Oct 2022 20:33:40 GMT6e104328-2028-43b6-bb31-8401437dc51f:143af6d0-e895-42e0-a240-e4d87f791eeeBCBSIL Connect Team<p>Hello, We have responded to your private message. ~ KW</p><div style="clear:both;"></div>