https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1186/refund-recoupmentWe received a refund request for a patient. We sent a refund check and it cleared our bank but BCBS still recouped money from other EOBs. I&#39;ve tried getting a representative but can&#39;t get a real person on the phone. I want to get our money back. Whaten-USTelligent Community 12Tue, 11 Apr 2023 19:12:18 GMThttps://connect.bcbsil.com/thread/2236?ContentTypeID=1Tue, 11 Apr 2023 19:12:18 GMT6e104328-2028-43b6-bb31-8401437dc51f:3f9bbb6c-7c6f-452c-9fcd-42294c225e97BCBSIL Connect Team<p>Hello, If you could send us a private message, I can have someone from provider services give you a call about this. ~ HC</p><div style="clear:both;"></div>