https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1231/claimsHow can I get ahold of someone to speak with? I have now been on hold for over an hour!! When you pick the claims option, it gives you 2 options, do you need claims mailing address or have a claim adjusted. NEITHER!!! I need to speak to someone abouten-USTelligent Community 12Tue, 20 Jun 2023 20:34:24 GMThttps://connect.bcbsil.com/thread/2337?ContentTypeID=1Tue, 20 Jun 2023 20:34:24 GMT6e104328-2028-43b6-bb31-8401437dc51f:20022755-bd38-48db-8937-2d97c3bcfa61BCBSIL Connect Team<p>Hello, I&#39;m sorry you&#39;ve had such a frustrating experience. The area that handles claim adjustments will also handle any questions regarding denied claims. For more information on the IVR, please go to&nbsp;<a href="https://www.bcbsil.com/docs/provider/il/claims/submission/ivr_caller_guide_claim.pdf">https://www.bcbsil.com/docs/provider/il/claims/submission/ivr_caller_guide_claim.pdf</a>.&nbsp;</p> <p>~ HC</p><div style="clear:both;"></div>