GETTING HELP on PHONE and WEBSITE!!!!

RE: GETTING HELP on PHONE and WEBSITE!!!!

BCBSIL Connect Team — Wed, 25 Jun 2025 18:45:19 GMT

I can pass along this feedback, however this is how the system is intended to work. ~ HC

RE: GETTING HELP on PHONE and WEBSITE!!!!

RHONDALARKIN — Wed, 25 Jun 2025 18:43:58 GMT

But I tell them I'm a MEMBER. If it doesn't need you to respond if you're a member or provider, why does it ask this? I also tell them I don't have an NPI number and that I want to talk to a representative. It won't allow me to talk to ANYONE to explain why I'm calling. This should be CORRECTED so actual MEMBERS can talk to representatives regardless of the number they are calling from. The website is also screwed up in a major way. I tried for two hours to log in and it kept freezing me out. This is ridiculous!

RE: GETTING HELP on PHONE and WEBSITE!!!!

BCBSIL Connect Team — Wed, 25 Jun 2025 18:23:45 GMT

Hello, Once a phone number has been determined to belong to a provider, it will automatically route to provider services. We recommend using a different phone number when calling as a member. ~ HC