https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1447/how-do-you-get-an-actual-human-represenative-when-you-callProvider office. How can we get an actual costumer rep when we call? The IVR won&#39;t check specific codes, availity only gives the most basic coverage. That&#39;s fine for a hospital that people expect to pay out the ass at. Our clinic is a small town clinicen-USTelligent Community 12Mon, 04 Aug 2025 21:22:05 GMThttps://connect.bcbsil.com/thread/3011?ContentTypeID=1Mon, 04 Aug 2025 21:22:05 GMT6e104328-2028-43b6-bb31-8401437dc51f:6c8f3546-b25a-4be2-ab98-b52021d22f7cBCBSIL Connect Team<p>To verify coverage for a specific service you can submit a predetermination request - <a href="https://www.bcbsil.com/provider/claims/claims-eligibility/utilization-management/predetermination">www.bcbsil.com/.../predetermination</a>. Our phone staff is not able to provide additional coverage information beyond what Availity and the IVR provide. ~ KW</p><div style="clear:both;"></div>https://connect.bcbsil.com/thread/3010?ContentTypeID=1Mon, 04 Aug 2025 21:17:31 GMT6e104328-2028-43b6-bb31-8401437dc51f:56eee7ac-efd6-49a8-a261-cff1e892d9fasammycj111<p>Hey. That link actually just takes you to a page saying to try Availity or call the number that takes you to the IVR. And if you&#39;d actually read my post you would know that I&#39;m talking about specifics that those two things do not give details on.&nbsp;</p><div style="clear:both;"></div>https://connect.bcbsil.com/thread/3009?ContentTypeID=1Mon, 04 Aug 2025 21:14:51 GMT6e104328-2028-43b6-bb31-8401437dc51f:6be8de0e-3f21-49f5-8a29-a03bb24f6442BCBSIL Connect Team<p>Hello, You can see how to check on coverage on our website -&nbsp;<a id="" href="https://www.bcbsil.com/provider/claims/claims-eligibility/eligibility-benefits">https://www.bcbsil.com/provider/claims/claims-eligibility/eligibility-benefits</a>&nbsp;~ KW</p><div style="clear:both;"></div>