https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1506/new-cards-and-loginI have not received my new cards for my wife and I and when I try to login it says &quot;cannot find your information at this time&quot;. I have also called 3 times and when it goes to transfer me to a representative the call disconnects! I need my cards and toen-USTelligent Community 12Mon, 05 Jan 2026 17:43:43 GMThttps://connect.bcbsil.com/thread/3228?ContentTypeID=1Mon, 05 Jan 2026 17:43:43 GMT6e104328-2028-43b6-bb31-8401437dc51f:60d26ecf-4c1f-45d8-9580-e3c4a4b4e220BCBSIL Connect Team<p>Hi James, If you could send us a private message, we can help you with this. ~ HC</p><div style="clear:both;"></div>