How do I escalate getting a claim processed?https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1520/how-do-i-escalate-getting-a-claim-processedI&#39;ve been working monthly with BCBSIL service provider - Accolade - and my in-network provider to get a simple CT-Scan claim processed. Provider has sent claim several times, but it never gets processed by BCBS. Every month, there is a different excuseen-USTelligent Community 12Tue, 20 Jan 2026 21:55:36 GMTRE: How do I escalate getting a claim processed?https://connect.bcbsil.com/thread/3275?ContentTypeID=1Tue, 20 Jan 2026 21:55:36 GMT6e104328-2028-43b6-bb31-8401437dc51f:b53bbbaf-e0dc-41d1-9e88-2cfeb13e86bbBCBSIL Connect Team<p>Hello, If your plan requires that you use Accolade you will need to continue to speak with them about this. ~ KW</p><div style="clear:both;"></div>