How to get in contact with a PNC?

RE: How to get in contact with a PNC?

CHC1717 — Wed, 04 Mar 2026 18:20:16 GMT

A simple Google search of that number shows that it appears on BCBS communications page! How is this acceptable customer care??

RE: How to get in contact with a PNC?

BCBSIL Connect Team — Wed, 04 Mar 2026 18:13:25 GMT

I do not have a time frame for when they will resolve this issue. I'm not sure why you were given this number and apologize for the confusion. ~ KW

RE: How to get in contact with a PNC?

CHC1717 — Wed, 04 Mar 2026 17:58:59 GMT

Then why was I given this phone number from someone in your credentialing department? "BCBSIL (Provider Network Relations): 217-862-5410 "

Can you provide an estimate on when I can expect a reply to the email ?? Or when the "case number" will be updated? This is ludicrous!! Are YOU a real person or is this just another automated reply so you all can shirk all responsibilties?

RE: How to get in contact with a PNC?

BCBSIL Connect Team — Wed, 04 Mar 2026 17:52:35 GMT

Hello, I'm sorry to hear you are dealing with this. There is not a phone number for the team who handles these issues. You will need to wait for them to respond to your email. ~ KW