I have already sent a private message, but our primary concern is connecting with a live representative. I am a representative from a provider’s office, and we are currently managing over 2,000 pending claims that require immediate assistance.&quot;https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1577/i-have-already-sent-a-private-message-but-our-primary-concern-is-connecting-with-a-live-representative-i-am-a-representative-from-a-provider-s-office-and-we-are-currently-managing-over-2-000-pending-claims-that-require-immediWe are actively working to catch up, but Availity has not been reliable in providing complete claim information or check/EFT details, which is delaying resolution. Immediate assistance is needed.&quot;en-USTelligent Community 12Mon, 18 May 2026 19:35:30 GMTRE: I have already sent a private message, but our primary concern is connecting with a live representative. I am a representative from a provider’s office, and we are currently managing over 2,000 pending claims that require immediate assistance."https://connect.bcbsil.com/thread/3465?ContentTypeID=1Mon, 18 May 2026 19:35:30 GMT6e104328-2028-43b6-bb31-8401437dc51f:ead45d86-620f-479b-bd64-e7b9010a129fErrol Mosses Rodriguez<div>The issue is that no remittance or EOB has been received, and therefore no claim number is available. When we attempted to call 800-972-8088, we were unable to proceed since we do not have sufficient claim information to provide for verification.</div><div style="clear:both;"></div>RE: I have already sent a private message, but our primary concern is connecting with a live representative. I am a representative from a provider’s office, and we are currently managing over 2,000 pending claims that require immediate assistance."https://connect.bcbsil.com/thread/3463?ContentTypeID=1Mon, 18 May 2026 15:26:09 GMT6e104328-2028-43b6-bb31-8401437dc51f:71f10b3c-6268-4d68-9806-df5f59d94dfaBCBSIL Connect Team<p>Hello, We have responded to your private message. ~ KW</p><div style="clear:both;"></div>