how can i as a PROVIDER from an out of state plan, actually talk to someone about a benefits issue? It is insane to me that all you have is an IVR! "Transfer to a customer care advocate is not a valid option."

RE: how can i as a PROVIDER from an out of state plan, actually talk to someone about a benefits issue? It is insane to me that all you have is an IVR! "Transfer to a customer care advocate is not a valid option."

revans — Fri, 21 Aug 2026 17:35:18 GMT

still don't understand why you just don't have a number for people to call with claims issues. All you have is an IVR. I have never worked with an insurance company where i could not talk to a real human!

RE: how can i as a PROVIDER from an out of state plan, actually talk to someone about a benefits issue? It is insane to me that all you have is an IVR! "Transfer to a customer care advocate is not a valid option."

BCBSIL Connect Team — Fri, 21 Aug 2026 17:34:29 GMT

Hello, We have assisted you with this on your Facebook posts. Provider services will be in touch. ~ HC