Patients are not getting their reimbursement.

Patients are not getting their reimbursement.https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/210/patients-are-not-getting-their-reimbursementMy question is, we are filing claims for our patients who have already paid us, we don't accept assignment, yet you still send to the checks to us. We send the checks back to you and they never get sent back to the patient. I have spent hours on the phoneen-USTelligent Community 12Fri, 09 Sep 2016 15:54:07 GMTRE: Patients are not getting their reimbursement.https://connect.bcbsil.com/thread/245?ContentTypeID=1Fri, 09 Sep 2016 15:54:07 GMT6e104328-2028-43b6-bb31-8401437dc51f:6c259815-544c-439b-9e3e-ea920b3054ffBCBSIL Connect TeamHello, I'm happy to have someone in our provider services area give you a call to help figure out what's going on if you'd like to send us a private message with your name and contact information. ~ Kayla<div style="clear:both;"></div>