https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/349/difficulty-reaching-a-human-via-the-customer-service-line-sI am both a member and a representative for a provider. I can never get through to a human being through the provider line, and often when I try via the member line, there is an error that transfers me to the provider line. I need direct access to speaken-USTelligent Community 12Fri, 12 Jul 2024 20:15:48 GMThttps://connect.bcbsil.com/thread/2764?ContentTypeID=1Fri, 12 Jul 2024 20:15:48 GMT6e104328-2028-43b6-bb31-8401437dc51f:52c919bf-c95b-4ef3-b0ea-ed64f16ad06fBCBSIL Connect Team<p>Hello, If you&#39;d like to send us a private message we can see how we can help. ~ KW</p><div style="clear:both;"></div>https://connect.bcbsil.com/thread/2763?ContentTypeID=1Fri, 12 Jul 2024 17:22:33 GMT6e104328-2028-43b6-bb31-8401437dc51f:35fd6e85-4f10-45c9-a6f5-2fcd6bc329b1Dolivolps<p>I would have the option as well to receive a back as well.&nbsp;</p><div style="clear:both;"></div>https://connect.bcbsil.com/thread/478?ContentTypeID=1Mon, 09 Apr 2018 13:52:35 GMT6e104328-2028-43b6-bb31-8401437dc51f:c93f187a-bec9-49e7-9c5d-f3b3ccff13fdBCBSIL Connect TeamHello, If you send us a private message I can have someone in provider services get in touch with you. ~ Heather<div style="clear:both;"></div>