How come the option to talk to a human being has been disabled?

RE: How come the option to talk to a human being has been disabled?

matthewnader — Wed, 03 Jun 2020 15:19:55 GMT

Personal health information has nothing to do with having an phone option to connect to a provider services representative. BCBSIL has deliberately hid that option from any provider trying to contact them by phone.

RE: How come the option to talk to a human being has been disabled?

BCBSIL Connect Team — Wed, 03 Jun 2020 13:27:05 GMT

Hi Matthew, Thank you for posting these helpful tips. The reason we respond through private message is because often times we need your personal information to look into the situation and privacy laws do not allow us to discuss your personal health information publicly. ~ Heather

RE: How come the option to talk to a human being has been disabled?

matthewnader — Tue, 02 Jun 2020 23:30:23 GMT

Ok.

If you need to speak with customer service regarding a claim, call the number on the back of the card.

Pick claims.

Pick claim adjustment.

If your claim# has 6 zeros at the beginning, leave off the first four when reading the claim number to the IVR.

At that point, you should be able to talk to a human being.

Now, whether they will be able to satisfy your request is something else entirely...

Unsure why BCBS IL does not want this information public and is only posting it through direct messages and personal phone calls, but..

ENJOY THE INFORMATION WHILE IT IS ON THIS SCREEN!

RE: How come the option to talk to a human being has been disabled?

matthewnader — Tue, 02 Jun 2020 16:12:16 GMT

Thank you. That's great. But this seems like a systemic issue that I'm sure the BCBSIL community would like an answer and guidance on.

You should tell the community how to connect with your customer service team without having to create a BCBSIL community account and publicly harangue you all on here.

RE: How come the option to talk to a human being has been disabled?

BCBSIL Connect Team — Tue, 02 Jun 2020 16:01:24 GMT

Hi Matthew, I'm responding to you on your private message. ~ Heather