https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/525/crossover-claims--reach-a-person-checksWith a crossover claim why doesn&#39;t the initial claim show up in Availity? it only shows the claim that denied as a duplicate? Why can&#39;t you reach a person? There is no way to get a person to inquire about cash dates or if need be a front and back copyen-USTelligent Community 12Fri, 07 Aug 2020 19:45:40 GMThttps://connect.bcbsil.com/thread/779?ContentTypeID=1Fri, 07 Aug 2020 19:45:40 GMT6e104328-2028-43b6-bb31-8401437dc51f:86cdeeaa-e52f-4135-961a-43b77d4dc847BCBSIL Connect Team<p>We did gt your response. Thank you. ~ Kayla</p><div style="clear:both;"></div>https://connect.bcbsil.com/thread/778?ContentTypeID=1Fri, 07 Aug 2020 19:29:28 GMT6e104328-2028-43b6-bb31-8401437dc51f:8dfde861-1228-4e08-a708-5f487c74659dAdvDerm<p>Geesh I feel like a din dong.&nbsp; Miss Kayla I can&#39;t see your message it just says you responded&nbsp;</p><div style="clear:both;"></div>https://connect.bcbsil.com/thread/777?ContentTypeID=1Fri, 07 Aug 2020 19:25:08 GMT6e104328-2028-43b6-bb31-8401437dc51f:8e278fdc-e0a7-4ec8-89bc-9092eb5710d4BCBSIL Connect Team<p>We have responded to your private message. ~ Kayla</p><div style="clear:both;"></div>https://connect.bcbsil.com/thread/776?ContentTypeID=1Fri, 07 Aug 2020 19:09:45 GMT6e104328-2028-43b6-bb31-8401437dc51f:0065b809-f399-4b85-bb81-462b6c555f4dAdvDerm<p>did you get the private message</p><div style="clear:both;"></div>https://connect.bcbsil.com/thread/775?ContentTypeID=1Fri, 07 Aug 2020 18:49:42 GMT6e104328-2028-43b6-bb31-8401437dc51f:85e542fb-33b2-4ccf-9dab-5696c0db0cdfBCBSIL Connect Team<p>This is not a private message. There is a button on the right-hand side of this page that says Private Message Us; you can click on that to send us a private message. ~ Kayla</p><div style="clear:both;"></div>https://connect.bcbsil.com/thread/774?ContentTypeID=1Fri, 07 Aug 2020 18:32:11 GMT6e104328-2028-43b6-bb31-8401437dc51f:1c0efdb1-8246-454e-bfa3-565dfbb8ad5eAdvDerm<p>Kayla I am sorry I don&#39;t know how to send a private message or is this private?</p><div style="clear:both;"></div>https://connect.bcbsil.com/thread/773?ContentTypeID=1Fri, 07 Aug 2020 18:28:23 GMT6e104328-2028-43b6-bb31-8401437dc51f:9c59e0c4-f116-4365-8f4a-a40ad1eadd48BCBSIL Connect Team<p>Hello, If you&#39;d like to send us a private message we can have someone in our provider services department contact you to help. ~ Kayla</p><div style="clear:both;"></div>