Why can providers not reach an actual person? This is the best way to communicate benefits and claim status and its just not available. This is irritating.https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/527/why-can-providers-not-reach-an-actual-person-this-is-the-best-way-to-communicate-benefits-and-claim-status-and-its-just-not-available-this-is-irritatingWhy can providers not reach an actual person? This is the best way to communicate benefits and claim status and its just not available. This is irritating.en-USTelligent Community 12Thu, 11 Feb 2021 15:21:58 GMTRE: Why can providers not reach an actual person? This is the best way to communicate benefits and claim status and its just not available. This is irritating.https://connect.bcbsil.com/thread/937?ContentTypeID=1Thu, 11 Feb 2021 15:21:58 GMT6e104328-2028-43b6-bb31-8401437dc51f:68d9726e-9bbe-49d9-afab-95e36f54e645BCBSIL Connect Team<p>Hello, I&#39;ve responded to you on your private message. ~ Heather</p><div style="clear:both;"></div>RE: Why can providers not reach an actual person? This is the best way to communicate benefits and claim status and its just not available. This is irritating.https://connect.bcbsil.com/thread/936?ContentTypeID=1Thu, 11 Feb 2021 15:17:32 GMT6e104328-2028-43b6-bb31-8401437dc51f:dd378295-f8f6-4353-96a7-c4d7d4991d43FlatochaOSO<p>I am also having this issue, have you gotten any response yet?</p><div style="clear:both;"></div>RE: Why can providers not reach an actual person? This is the best way to communicate benefits and claim status and its just not available. This is irritating.https://connect.bcbsil.com/thread/793?ContentTypeID=1Wed, 02 Sep 2020 16:47:32 GMT6e104328-2028-43b6-bb31-8401437dc51f:55ad40c4-6a3e-4f65-ba9f-f32157dfb065andrew<p>100% Agree. Keep being told that speaking with a representative is not a &quot;valid option.&quot; And have gotten hung up on several times. Just spent 30 minutes trying to reach a person with no success. HORRIBLE.</p><div style="clear:both;"></div>RE: Why can providers not reach an actual person? This is the best way to communicate benefits and claim status and its just not available. This is irritating.https://connect.bcbsil.com/thread/789?ContentTypeID=1Fri, 28 Aug 2020 15:56:02 GMT6e104328-2028-43b6-bb31-8401437dc51f:1063401c-4bef-4ba6-987a-c8038f981e22Bryan<p>And all I got was an email on how to use the IVR. I am not dumb, first of all, I know how to interact with IVR. I have a specific question that I need to ACTUALLY TALK TO A PERSON about. Why is this so hard? Why can&#39;t I actually talk to a freaking human being. I have one question. This is crazy man, I have never had such an issue reaching a real person</p><div style="clear:both;"></div>RE: Why can providers not reach an actual person? This is the best way to communicate benefits and claim status and its just not available. This is irritating.https://connect.bcbsil.com/thread/788?ContentTypeID=1Wed, 26 Aug 2020 17:52:43 GMT6e104328-2028-43b6-bb31-8401437dc51f:f0025238-54ea-44d0-a712-a378ee11daf9Bryan<p>I have yet to hear from anyone and this was 5 days ago. This is, excuse my language, Bullshit.</p><div style="clear:both;"></div>RE: Why can providers not reach an actual person? This is the best way to communicate benefits and claim status and its just not available. This is irritating.https://connect.bcbsil.com/thread/781?ContentTypeID=1Fri, 21 Aug 2020 17:37:41 GMT6e104328-2028-43b6-bb31-8401437dc51f:73f4dada-ecf4-428c-a5df-49e94d6b3de5BCBSIL Connect Team<p>Hi Bryan, I&#39;m responding to you on your private message. ~ Heather</p><div style="clear:both;"></div>