https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/571/i-need-to-reach-a-representativeI work in a provider office and I am unable to reach a live person on the provider phone line, I&#39;ve tried every option and no luck. Why is it so difficult to get a hold of someone?? I have very specific questions regarding a pts plan that can not be answereden-USTelligent Community 12Tue, 08 Dec 2020 19:01:08 GMThttps://connect.bcbsil.com/thread/864?ContentTypeID=1Tue, 08 Dec 2020 19:01:08 GMT6e104328-2028-43b6-bb31-8401437dc51f:e249ad18-da1e-4cc7-b100-72076b4d19fcBCBSIL Connect Team<p>Hello, I&#39;m responding to you on your private message. ~ Heather</p><div style="clear:both;"></div>