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Need information about how to contact provider services for questions about member benefits or claims.
I have been trying for hours to talk to an actual person on the phone concerning a rejected claim. For some reason, we never received a claim number for the rejected claim. This makes it impossible for me to get through to anyone. Your customer service is terrible when providers can't even have simple questions answered in a timely matter. IMAGINE HOW MANY MORE PEOPLE WE COULD BE HELPING IF WE WEREN'T STUCK ON THE PHONE! It is a disgrace the way you treat people. How can a provider to a real person on the phone to ask simple questions?
My secret tip is to call the provider line (800-972-8088 is the number I use). When asked for the patient's DOB, enter it incorrectly three times. After the third time, the automated system will transfer you to a live representative. I hope this helps!