Hello. I have been trying non-stop to get a hold of a customer service rep but the number on the back of my card keeps disconnecting. Please help.https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/649/hello-i-have-been-trying-non-stop-to-get-a-hold-of-a-customer-service-rep-but-the-number-on-the-back-of-my-card-keeps-disconnecting-please-helpCant get through to anyoneen-USTelligent Community 12Wed, 08 Dec 2021 17:14:46 GMTRE: Hello. I have been trying non-stop to get a hold of a customer service rep but the number on the back of my card keeps disconnecting. Please help.https://connect.bcbsil.com/thread/1248?ContentTypeID=1Wed, 08 Dec 2021 17:14:46 GMT6e104328-2028-43b6-bb31-8401437dc51f:bbba708a-8e07-4477-b71c-9c4ffbd1e233Forlifetherapy<p>Good luck! We find it helpful to enter the date of birth INCORRECTLY 3 times. If you go to the link below, go to the right of the page (at the top) and click on &quot;<a href="https://www.bcbsil.com/pdf/education/tutorials_user_guides/ivr_caller_guide_benefits.pdf" rel="noopener noreferrer" target="_blank">Eligibility and Benefits - IVR Caller Guide</a>&quot;. On Page 5 if you are in blue, you will be unable to speak to a representative because &quot;the IVR information should be sufficient&quot;. Choose any option in black and they swear you should be able to speak to anyone. No promises though!&nbsp;</p> <p><a href="https://www.bcbsil.com/provider/claims/eligibility_benefits.html">www.bcbsil.com/.../eligibility_benefits.html</a></p><div style="clear:both;"></div>RE: Hello. I have been trying non-stop to get a hold of a customer service rep but the number on the back of my card keeps disconnecting. Please help.https://connect.bcbsil.com/thread/1008?ContentTypeID=1Mon, 10 May 2021 14:50:33 GMT6e104328-2028-43b6-bb31-8401437dc51f:da1b84ec-ab74-4576-810f-8eb30fb9b210BCBSIL Connect Team<p>Hello, I&#39;m responding to you on your private message. ~ Heather</p><div style="clear:both;"></div>