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Need information about how to contact provider services for questions about member benefits or claims.
If I have a question on benefits (Lately there has been a glitch saying that deductibles are 100% paid when nothing has been paid) I only get the "Transfer to a customer advocate is not available at this time. The automated system is now telling me that my ID numbers are not correct and can not be found. Why is it impossible to talk to an actual person?
My secret tip is to call the provider line (800-972-8088 is the number I use). When asked for the patient's DOB, enter it incorrectly three times. After the third time, the automated system will transfer you to a live representative. I hope this helps!