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Need information about how to contact provider services for questions about member benefits or claims.
I have tried every available avenue to get a person on the phone to no avail. I often need to speak to a PERSON regarding BCBS issues that can not be answered through IVR. It is INSANE that a provide is unable to contact your company directly.
My secret tip is to call the provider line (800-972-8088 is the number I use). When asked for the patient's DOB, enter it incorrectly three times. After the third time, the automated system will transfer you to a live representative. I hope this helps!