https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/725/what-is-happeningIs there a state insurance dept that can help all of us? In NY they have the NYS Dept of Ins and they help providers get the answers needed from carriers. This is terrible for patient care and it could hinder patient care. Any providers on here can youen-USTelligent Community 12Thu, 11 Nov 2021 21:13:32 GMThttps://connect.bcbsil.com/thread/1170?ContentTypeID=1Thu, 11 Nov 2021 21:13:32 GMT6e104328-2028-43b6-bb31-8401437dc51f:29e977b2-ac35-4496-ac40-f0d816ab7a71Forlifetherapy<p><span>FYI - BCBS of IL will send you a private message telling you that their provider services will call you back but they wont. Then when you private message again, they will lie and say that they called a specific date and talked to you about a generic reason.</span></p><div style="clear:both;"></div>https://connect.bcbsil.com/thread/1167?ContentTypeID=1Thu, 11 Nov 2021 20:58:16 GMT6e104328-2028-43b6-bb31-8401437dc51f:b2975de8-8b77-4c08-acef-ddfcf60404d9Crystal712<p>Again, how is a private message sent? also, I see there is a provider on here still waiitng on a call since 11/5. My patients have severe diagnosis and cannot wait on that</p><div style="clear:both;"></div>https://connect.bcbsil.com/thread/1165?ContentTypeID=1Thu, 11 Nov 2021 20:57:05 GMT6e104328-2028-43b6-bb31-8401437dc51f:e277d3f1-2bbb-4167-b828-9ca147f54edeBCBSIL Connect Team<p>Thank you for the clarification. If you would like to send us a private message I can ask our provider services team to call you to help. ~ Kayla</p><div style="clear:both;"></div>https://connect.bcbsil.com/thread/1164?ContentTypeID=1Thu, 11 Nov 2021 20:56:07 GMT6e104328-2028-43b6-bb31-8401437dc51f:23319b98-0459-4aa8-a7cc-368f72450736Crystal712<p>Hi Kayla, I actually am not. I said in NY they have this service. I am well versed on who i need to contact.&nbsp;&nbsp;</p><div style="clear:both;"></div>https://connect.bcbsil.com/thread/1160?ContentTypeID=1Thu, 11 Nov 2021 20:48:11 GMT6e104328-2028-43b6-bb31-8401437dc51f:f039c036-0a15-41d7-afb8-ca41ce84421aBCBSIL Connect Team<p>Hi Crystal, If you are a provider in New York you will need to speak with your local Blue Cross and Blue Shield plan for assistance.&nbsp; ~ Kayla</p><div style="clear:both;"></div>https://connect.bcbsil.com/thread/1158?ContentTypeID=1Thu, 11 Nov 2021 20:46:10 GMT6e104328-2028-43b6-bb31-8401437dc51f:ccd87c9e-b198-4263-9053-cda3df2deea8Crystal712<p>Representatives do NOT answer the calls there!&nbsp; It is terrible the way providers are treated by this carrier!</p><div style="clear:both;"></div>