I am very frustrated I need to speak to a rep and it shouldn&#39;t be this hard.https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/732/i-am-very-frustrated-i-need-to-speak-to-a-rep-and-it-shouldn-t-be-this-hardThe IVR keep telling me that speaking to a Rep isn&#39;t a valid option. I suggest that you change this IVR system ASAP.en-USTelligent Community 12Wed, 08 Dec 2021 17:10:42 GMTRE: I am very frustrated I need to speak to a rep and it shouldn't be this hard.https://connect.bcbsil.com/thread/1238?ContentTypeID=1Wed, 08 Dec 2021 17:10:42 GMT6e104328-2028-43b6-bb31-8401437dc51f:8024ef96-ba11-4322-bac1-1b5ea61af56eForlifetherapy<p>Good luck! We find it helpful to enter the date of birth INCORRECTLY 3 times. If you go to the link below, go to the right of the page (at the top) and click on &quot;<a href="https://www.bcbsil.com/pdf/education/tutorials_user_guides/ivr_caller_guide_benefits.pdf" rel="noopener noreferrer" target="_blank">Eligibility and Benefits - IVR Caller Guide</a>&quot;. On Page 5 if you are in blue, you will be unable to speak to a representative because &quot;the IVR information should be sufficient&quot;. Choose any option in black and they swear you should be able to speak to anyone. No promises though!&nbsp;</p> <p><a href="https://www.bcbsil.com/provider/claims/eligibility_benefits.html">www.bcbsil.com/.../eligibility_benefits.html</a></p><div style="clear:both;"></div>