Published processes do not exist?

Published processes do not exist?https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/90/published-processes-do-not-existI have been told by my HMO (Health Select IPA) that there is no published process or document that explains the responsibilities of the HMO and the provider regarding referrals and notifications to the patient. Can this be true? Why is it left to me toen-USTelligent Community 12Mon, 11 May 2015 12:06:38 GMTRE: Published processes do not exist?https://connect.bcbsil.com/thread/88?ContentTypeID=1Mon, 11 May 2015 12:06:38 GMT6e104328-2028-43b6-bb31-8401437dc51f:6bd45ace-b0d4-4573-93dd-aca818f14cceBCBSIL Connect TeamHi ekkenny- That's a great question! The materials available can vary. What we'll need in order to get you the right answer is for you to private message us with your policy ID. If you'd like to include a contact phone number, we'd be happy to have someone from our team give you a call to discuss. --Tonya<div style="clear:both;"></div>