Questions And Answers - Recent Threads

New member, looking for ID and other information

AVIJAYAN — Fri, 25 Sep 2026 15:36:42 GMT

Hello I am a new member enrolled through my employer. Its been more than a week now and I still have no details of my plan. Whom should i contact to get the details as early as possible?

New Member, Lost Card. Need ID

A Oros — Thu, 24 Sep 2026 21:20:19 GMT

I am a new member, and have lost my insurance card before being able to register. Is someone able to assist me in finding this?

I forgot to register my account when I got my temporary ID card and now I have no way to log in. What should I do?

Frankie S — Thu, 17 Sep 2026 18:37:43 GMT

I forgot to register my account when I got my temp ID card, and now I have no way of accessing my insurance

I am a new member and I am need of a digital card. I cant log into my account without a member ID number. How do I access this?

Juzubell — Fri, 11 Sep 2026 20:16:21 GMT

I am a new member and I am need of a digital card. I cant log into my account without a member ID number. How do I access this?

I am a new member and I am need of a digital card. I cant log into my account without a member ID number. How do I access this? I am in need of my ID number for Dr's appointments.

Mark Hubbard — Fri, 04 Sep 2026 20:13:37 GMT

I am a new member and I am need of a digital card. I cant log into my account without a member ID number. How do I access this? I am in need of my ID number for Dr's appointments.

Need member ID

MichelleWhalen — Wed, 02 Sep 2026 20:23:42 GMT

I am a new member and I am need of a digital card. I cant log into my account without a member ID number. How do I access this? I am in need of my ID number for Dr's appointments.

Issues Registering

jessicadean — Wed, 02 Sep 2026 19:40:51 GMT

Anytime I try to register for a new online account, once I hit submit nothing happens. I've tried on a computer and on my cell phone through the app.

I have all of my information. I'm not receiving any error messages. Just nothing is happening when I click submit.

Member number

eva justice — Wed, 02 Sep 2026 17:56:23 GMT

I need my member number to access online site to download a virtual card I have a docs appt tomorrow and I haven’t received my id cards yet

Blank screen when clicking "Create an Account"

AYates1313 — Wed, 02 Sep 2026 16:58:55 GMT

I'm a new member trying to create my account, but when I click "Create an Account", the screen is white and doesn't load. I've tried on Google Chrome, Microsoft Edge, and the BCBSIL app with the same issue. I've also made sure to try this without any pop-up blockers and even in an incognito window, and no luck.

I need a member ID number to register online and in the app.

Steve Fawley — Wed, 02 Sep 2026 14:35:04 GMT

I need a member ID number so I can print insurance cards for upcoming appointments.

Need member ID

Annika DeMarte — Sat, 29 Aug 2026 16:31:13 GMT

I am a new member but I have not received my member ID yet. I need my member ID because I have an appointment next week and I need to give them my new insurance card. How do I find my member ID? I need it before Wednesday

I have been a new employee for 1 week. I have benefits. I have a doctor appt. in October and they want card information. I tried to register with Blue Cross Blue Shield of Il. but they are asking me for my member ID # to register. I do not have the # o

Doogy — Thu, 27 Aug 2026 15:41:37 GMT

See above

Register screen blank

boryanakoseva — Tue, 25 Aug 2026 14:44:13 GMT

Unable to register my account even when trying multiple browsers and the app all that shows up is a blank screen that never loads. And need an account so I can schedule an appointment.

ID number

pcurry71 — Tue, 25 Aug 2026 14:15:19 GMT

I either never received my membership ID or have lost it, how do I get another one?

when will i receive my card in the mail?

Sarahrosemarsh — Sat, 22 Aug 2026 03:30:41 GMT

I signed up for BCBS insurance at the end of July. Insurance was active on August 1st. I have been given no information about the card, ID number, and prescription plans. When will I get this? I have prescriptions I need.

how can i as a PROVIDER from an out of state plan, actually talk to someone about a benefits issue? It is insane to me that all you have is an IVR! "Transfer to a customer care advocate is not a valid option."

revans — Fri, 21 Aug 2026 16:32:24 GMT

how can i as a PROVIDER from an out of state plan, actually talk to someone about a benefits issue? It is insane to me that all you have is an IVR! "Transfer to a customer care advocate is not a valid option."

Hello, I find it almost impossible to connect with a representative to find out where the payment is for a claim that was reimbursed on 3/27/2026. We did not receive the payment and we need to locate where the check was sent. We need to speak with someone

Carmella Tongcua — Thu, 20 Aug 2026 20:22:09 GMT

Hello, I find it almost impossible to connect with a representative to find out where the payment is for a claim that was reimbursed on 3/27/2026. We did not receive the payment and we need to locate where the check was sent. We need to speak with someone ASAP!

Hello, I have not yet received my membership ID

AImperatrice — Tue, 18 Aug 2026 23:28:05 GMT

I have not received my insurance card. I need to see an urgent card. How can I get my membership ID number so I can get online access.

Hello I have not yet received my membership ID. Can I get a new one?

Michael Munoz — Mon, 17 Aug 2026 19:43:50 GMT

Hello, I have not yet received my insurance ID for sometime and I was wondering if I can get a new one?

How can I activate my account if my information does not match the records?

Mely Shine — Sat, 15 Aug 2026 18:16:38 GMT

when I log in, it is bringing up my old coverage and not the new plan under my husbands coverage

monacodrive — Wed, 12 Aug 2026 15:58:58 GMT

Hello, I use to have coverage independently under my employer Trivium Academy for blue cross blue shield of texas. I am now back under my husbands plan on bcbs of illinois and when I log in online or the app, it keeps redirecting me from the illinois site to the texas site and my old coverage. How can I get this fixed? I am being demanded to get a physical but I cannot access any information to find a doctor, etc and have been so frustrated I quit trying and then get another nasty notice. Can you please help me?

I am needing to get access to my children’s id cards for BCCHP

Sheradan13 — Wed, 12 Aug 2026 00:32:01 GMT

Hello! I have a BCBSIL insurance plan through my employer and have been able to create an account for my own information. My 2 children have BCCHP and I have not received any information regarding their member ID numbers. I have not been mailed any physical copies of their insurance cards. Am I able to get those cards mailed to me and also add them to my app so I can have access to their accounts?

I no longer have access to the email that was used to sign up. I do not remember any of my login information. I have called the customer service number for help twice and have not been able to speak to a respectful customer service rep. Television blaring.

bridgettgraham — Mon, 10 Aug 2026 17:20:14 GMT

I do not have access to the email that was used to set up the account. I do not remember login information.

Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-prev

Jabir001 — Thu, 06 Aug 2026 14:44:28 GMT

Hi

We have several Federal IDR disputes that were decided in the provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not issued the awarded payments. Under CMS regulations, payment must be made within 30 calendar days of the Final Payment Determination.

We have contacted BCBS customer service and emailed idr_ds_support_team@bcbstx.com, but have not received any assistance or response.

Could you please direct us to the appropriate department or contact that handles unpaid Federal IDR Final Payment Determinations and can assist with resolving these outstanding payments?

I have not received my member ID card and cannot activate my account. Please help

Patrick Dass — Thu, 06 Aug 2026 12:40:57 GMT

I need to schedule an urgent appointment but cannot access my insurance plan or network.