Questions And Answers - Recent Threads

when I log in, it is bringing up my old coverage and not the new plan under my husbands coverage

monacodrive — Wed, 12 Aug 2026 15:58:58 GMT

Hello, I use to have coverage independently under my employer Trivium Academy for blue cross blue shield of texas. I am now back under my husbands plan on bcbs of illinois and when I log in online or the app, it keeps redirecting me from the illinois site to the texas site and my old coverage. How can I get this fixed? I am being demanded to get a physical but I cannot access any information to find a doctor, etc and have been so frustrated I quit trying and then get another nasty notice. Can you please help me?

I am needing to get access to my children’s id cards for BCCHP

Sheradan13 — Wed, 12 Aug 2026 00:32:01 GMT

Hello! I have a BCBSIL insurance plan through my employer and have been able to create an account for my own information. My 2 children have BCCHP and I have not received any information regarding their member ID numbers. I have not been mailed any physical copies of their insurance cards. Am I able to get those cards mailed to me and also add them to my app so I can have access to their accounts?

I no longer have access to the email that was used to sign up. I do not remember any of my login information. I have called the customer service number for help twice and have not been able to speak to a respectful customer service rep. Television blaring.

bridgettgraham — Mon, 10 Aug 2026 17:20:14 GMT

I do not have access to the email that was used to set up the account. I do not remember login information.

Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-prev

Jabir001 — Thu, 06 Aug 2026 14:44:28 GMT

Hi

We have several Federal IDR disputes that were decided in the provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not issued the awarded payments. Under CMS regulations, payment must be made within 30 calendar days of the Final Payment Determination.

We have contacted BCBS customer service and emailed idr_ds_support_team@bcbstx.com, but have not received any assistance or response.

Could you please direct us to the appropriate department or contact that handles unpaid Federal IDR Final Payment Determinations and can assist with resolving these outstanding payments?

I have not received my member ID card and cannot activate my account. Please help

Patrick Dass — Thu, 06 Aug 2026 12:40:57 GMT

I need to schedule an urgent appointment but cannot access my insurance plan or network.

I haven't received my member ID cards and don't know my member number to be able to log in. Please help.

Bobby Saekhow — Wed, 05 Aug 2026 21:10:35 GMT

I haven't received my member ID cards and don't know my member number to be able to log in. I'm unable to get my medications or see the doctor. Please help.

I haven't received my member ID cards and don't know my member number to be able to log in.

dddptdndulundbeck — Wed, 05 Aug 2026 15:32:09 GMT

I haven't received my member ID cards and don't know my member number to be able to log in. I'm unable to get my medications or see the doctor. Please help.

Membership ID

jiafeta — Wed, 29 Jul 2026 16:03:47 GMT

I have not received my membership card in the mail yet and I need my membership ID number to get logged in.

Login help

Stahl.phil — Tue, 21 Jul 2026 14:40:00 GMT

I am trying to log into my account but cannot remember my login information. When I hit forgot username I just get a blank email I'm response

I need my 3 letters in front of my member id, I dont have my card and the welcome letter. I only have my member id from my billing statement. How do I get these?

Daboig — Tue, 21 Jul 2026 14:07:54 GMT

I need my 3 letters in front of my member id, I dont have my card and the welcome letter. I only have my member id from my billing statement. How do I get these? Thank youi

I need help logging in

Dan Mitchell — Mon, 20 Jul 2026 15:19:04 GMT

System has identified my identification number as active. I never receive an email for a ID reset.

Online help has been very frusturating

Thanks,

Dan

Membership ID

DevynS — Fri, 17 Jul 2026 10:05:50 GMT

I have not received my membership card in the mail yet & I need my membership ID number

I never received my insurance card and I need my member ID

SeanDobkins — Thu, 16 Jul 2026 15:56:11 GMT

I signed up for BCBS OAP a month ago and have not received my insurance cards. My family needs to see the dr but we are unable.

Will BCBSIL contract and include HMO plans with telehealth (out of state) groups/providers.

Tonya Graham — Mon, 13 Jul 2026 17:22:11 GMT

Will BCBSIL contract and include HMO plans with telehealth (out of state) groups/providers.

App on my Samsung s23 not recognizing my account.

mblue5840 — Sun, 12 Jul 2026 14:50:48 GMT

I keep getting the error, "We did not recognize the user name and/or password that was entered. Please try again or select Forgot User Name or Forgot Password to continue" I can log into desktop and myprime, but the app doesn't recognize me. My husband has the app on his phone and I can sign into my account there. I have cleared the cache and deleted and reinstalled the app, no change.

I would like to cancel my on target gym membership. I can not find my vard. Can you give me the number to call to get assistance?

sara.latimer — Sat, 11 Jul 2026 18:18:21 GMT

Can you provide the number to get assisance to cancel my gym membership through the health insurance?

I dont have access to my member Id and would like to log in so I can print a new Insurance card but I need the member ID number to do so

Bjewell30 — Tue, 07 Jul 2026 13:46:31 GMT

Need Help Logging In to Print new ID card

Out of state plan/claims

DawnM — Tue, 30 Jun 2026 00:57:31 GMT

We have been trying to bill out of state Anthem claims for months, but they continue to deny saying we need to bill the Home plan. We have always billed the local state(IL) and not to the individual out of state plan. Their cards even say to bill your local. when I called customer service they were no help and told me I needed to bill the out of state plan. when we tried to do this, they were denied and were told to bill local. We have over 150 claims and tens of thousands of dollars in unpaid claims. I asked customer service for a manager, provider relations or contracting department and was refused. Who can I talk to as this is causing a financial issue and needs resolution immediately.

I'm the employee of a place that requires I pay BCBSIL. I HATE my health insurance plan. With more than I at got, because you keep taking it all. All my earnings, that is. What you even need it for? I get a letter from BCBS every other day. Times a thi

lisaelsner — Fri, 19 Jun 2026 20:49:24 GMT

I'm trying to find out how many days early from your last wellness exam can you schedule a future annual wellness exam and still have it covered at 100%?

janell98 — Wed, 17 Jun 2026 19:55:07 GMT

I had my annual wellness exam last year on 9/24/25. I can not find my doctor available for this same date and wondering if I scheduled it a week earlier, if it would still be covered at 100%?

Never received my id card and do not know my member id number. Cannot log in or register for digital card without the member id number. Was told via phone call someone would email me info and I never received email.

MichaelD — Tue, 02 Jun 2026 03:56:00 GMT

Need member id card. I do not know my member id number because I never received my welcome letter or card. I cannot log in or register. I need to see a doctor but am unable to without my member id. I called 10 days ago and was supposed to get an email which I never got. I am unable to wait on another hour long phone call. I see other posts saying to send private message but how?

New member still not received member card and can’t set up online member access despite active plan

mablewis — Sun, 31 May 2026 16:47:53 GMT

I paid my premium and my BCBS plan is active but I haven’t received my member card in the mail and i activated my plan almost a month ago and the verification to set up my online account is a blank link i’ve tried requesting new ones 15x, used six different search engines all the links are blank. What do I do?? I can’t even make doctor appointments because I’m still missing the Member ID this feels unfair.

Why can I no longer get in contact with a live representative to help with questions relative to my contract and paneling?

298824.davidgraypc — Fri, 22 May 2026 15:46:39 GMT

It seems that for sometime now there have been no live representatives to answer provider's questions. All options when I call in are either fully automated responses or require a claim number.

I am interested in questions that are not realtive to any of the options, therefore, I also do not have a claim number associated with the call.

I have tried many options on the provider call line but nothing will get me to a live representative. As providers do we no longer have an option to speak with a live representative?

Need instructions about signing for EOBs online instead of paper copies

Rosemary Wisnosky — Mon, 18 May 2026 17:43:41 GMT

None

I have already sent a private message, but our primary concern is connecting with a live representative. I am a representative from a provider’s office, and we are currently managing over 2,000 pending claims that require immediate assistance."

Errol Mosses Rodriguez — Mon, 18 May 2026 10:17:43 GMT

We are actively working to catch up, but Availity has not been reliable in providing complete claim information or check/EFT details, which is delaying resolution. Immediate assistance is needed."