Questions And Answers - Recent Threads

By far the worst BCBS. No Live representatives at all????

LNope — Wed, 13 May 2026 16:46:14 GMT

This is by far the worst home plan i have ever had the displeasure of having to work with. No matter what prompt you go to you cannot speak to a live agent. They even patched up the workaround where you enter the birthday wrong 3 times. How in the world are we supposed to confirm benefits for patients in detail like this? It feels like a scam to avoid paying for anything... but of course insurance wouldnt do that!

Need to speak to live representative to obtain PAR

jsilbert — Wed, 13 May 2026 15:24:02 GMT

I need to speak to a live representative to obtain prior authorization for a client for MH IOP services. I have gone through the system repeatedly and have been told I need to talk to a representative, but when the automated system transfers me, there is a message that says "due to unforeseen circumstances, we cannot answer your call right now".

Are equipment rental or purchase covered

Savjac1970 — Tue, 12 May 2026 16:24:13 GMT

Are equipment rental or purchase covered. we need a Invacare lift to move me due to a stroke.

How do I find my member ID # without the welcome letter or ID card?

MILL5669 — Fri, 08 May 2026 14:06:19 GMT

How do I find my member ID # without the welcome letter or ID card?

I never received my card in the mail and I can't create an account to login and get a new card.

Allyson Johnson — Tue, 05 May 2026 15:58:12 GMT

I never received my card in the mail and I can't create an account to login and get a new card.

How do I get EOB on old insurance plan that i had

demtom — Sat, 02 May 2026 13:29:53 GMT

How do I get EOB on old insurance plan that I had

HSA/FSA

teisa17 — Sat, 02 May 2026 10:44:35 GMT

How do I add HSA or FSA to my insurance?

College credits and coverage

kuzielcj — Thu, 30 Apr 2026 22:26:11 GMT

Does my child need to be full time (12 credits) in college in order to be on my insurance plan?

Missing Check

BILLINGBCBS — Wed, 29 Apr 2026 15:02:59 GMT

We are a provider group and received a paper EOB today dated over a month ago and there was no check included. How do we get a duplicate check for the one that was missing?

what are the drugs/medications covered in the tier 1, 2, 3

CHAZ1975 — Sun, 26 Apr 2026 16:33:10 GMT

what are the drugs covered under tier 1, 2, and 3 in my PPO plan? why is only 1 month of mounjaro covered? why am i having so much difficulty getting testosterone therapy?

This insurance has now made my prescription that $700 for a one month supply

sharog17 — Sat, 25 Apr 2026 15:34:49 GMT

This insurance has now made my prescription that $700 for a one month supply. Absolutely insane. if I could afford $700 a month on prescriptions I wouldn’t need pharmacy benefits. A deductible has been applied to the pharmacy benefits and now I cannot get the medication I need in order to have hip surgery so I can walk again. I’m paying at least $200 a month out of my paycheck to have medical insurance to now be faced with additional costs for a medication.

I haven't received my medical card or any communication regarding my account. Who can I contact to check status?

Veronica Lynch — Mon, 20 Apr 2026 16:00:21 GMT

Coverage should have kicked in o 04/01 but I haven't received any documentation regarding medical insurance. I'm worried it got lost in the mail since my home address doesn't get serviced by USPS so I depend on a PO Box for mail sent with that carrier. I need to make appointments for regular checkups.

I’ve never received my insurance card in the mail or anything. I think it may. I went to the wrong address. Who should I contact so I can receive my insurance card

Candyrain — Sat, 18 Apr 2026 03:43:12 GMT

have to to receive my insurance card. It’s been months. I think it may have went to the wrong address so who should I contact about receiving my insurance card because that my address is correct

No Medical Card

BCBSSignIn — Thu, 16 Apr 2026 20:49:04 GMT

I still haven't received my medical card after 2 weeks. Obviously it's not wickedly long, but I've been without my ADHD medication for 2 months so I'm really desperate for help.

Medical Attachments for claims

Drm — Wed, 15 Apr 2026 12:51:38 GMT

Hi,

At this point and time, for claims that have been submitted and additional medical information is required, the only ways to submit is through fax and mail correct? We fax attachments for patients multiple times, and are told BCBSIL haven't received them. Some of these claims are months to a year old, only to be told over and over again the fax hasn't been received.

When is an electronic upload for medical attachments for claims going to be available?

Tried to close account, account locked or closed, but still getting charged.

GarrettNDucharme — Mon, 13 Apr 2026 00:38:09 GMT

Hi, I tried to close my account several months ago, but I keep getting charged. I can't seem to log in or call in because the account is closed or locked.

How can I have my account actually closed such that I stop getting charged? I have not even lived in Illinois in six months.

I had to create a new account to ask this question, but it is also under Garrett Ducharme.

I never received my Welcome letter or my member ID card

msegovia — Thu, 09 Apr 2026 16:43:18 GMT

I never received my welcome letter nor my member ID card for Blue Cross Community Health Plan .

Maximilian Segovia DOB 5/24/2007

Please mail it to:

476 W. Deming Pl

Chicago, IL 60614

My son will be turning 26 soon, he is a disabled veteran with a disability rating of 60% and is in school full time. How do we keep him on our insurance policy?

chattygirl1979@hotmail.com — Wed, 08 Apr 2026 14:47:44 GMT

I called and they said to call my husbands employer and ask them, that can’t possibly be the right answer

ID CARD

L0rena — Mon, 06 Apr 2026 22:09:30 GMT

I never got my ID card need member ID

"Access to this application is not authorized" — how can I login?

LLizC — Mon, 06 Apr 2026 16:22:38 GMT

Every time I try to log in to my account, I get the same message: "Currently, access to this application is not authorized. If you believe that you may have reached this message by mistake, please try again or contact the Internet Help Desk at 1 (888) 706-0583. Thank you"

I've tried multiple times since getting my plan in January, so this is not a time-based thing. I reset my password, I tried a different browser, I tried using the app instead — nothing works.

I even called the Internet Help Desk and they just said they weren't the right department then disconnected.

How can I fix this and log in?

Have not received welcome package or member iD card

omtiwari — Mon, 06 Apr 2026 14:35:50 GMT

Have not received welcome package or member iD card. Coverage was supposed t start 04/01/2026

I cannot get into my account. When I go to reset password, It keeps saying that you will freeze account, yet you were able to send me what my login name was to my email address.

ChristopherCobb — Thu, 02 Apr 2026 15:40:14 GMT

I cannot get into my account. When I go to reset password, It keeps saying that you will freeze account, yet you were able to send me what my login name was to my email address.

How can I get a copy of my claims for Dr Price for 2021,2022, 2023 and 2024??

Steve Chester — Wed, 01 Apr 2026 15:22:55 GMT

Needing copies of claims for 2021, 2022, 2023, 2024 for Dr. Price.

Application Status - Incomplete Tasks

ceross222 — Thu, 26 Mar 2026 16:38:38 GMT

When I log into to track my application status, I can't find information on the incomplete tasks (apply.bcbsil.com/.../applicationStatus). Is there a trick for finding them?

I have not received my membership ID card and can not sign in anywhere.

vishant_pa123 — Fri, 20 Mar 2026 00:59:13 GMT

I joined bcbs on jan 1st and since then I have not gotten my membership id