Questions And Answers - Recent Threads

RE: Out of state plan/claims

BCBSIL Connect Team — Tue, 30 Jun 2026 13:21:42 GMT

Hello, We can have our provider team assist you with this if you'd like to send us a private message. ~ KW

Out of state plan/claims

DawnM — Tue, 30 Jun 2026 00:57:31 GMT

We have been trying to bill out of state Anthem claims for months, but they continue to deny saying we need to bill the Home plan. We have always billed the local state(IL) and not to the individual out of state plan. Their cards even say to bill your local. when I called customer service they were no help and told me I needed to bill the out of state plan. when we tried to do this, they were denied and were told to bill local. We have over 150 claims and tens of thousands of dollars in unpaid claims. I asked customer service for a manager, provider relations or contracting department and was refused. Who can I talk to as this is causing a financial issue and needs resolution immediately.

Seeking member ID information without having card

HLECIEJEWSKI — Fri, 12 Jan 2024 13:44:37 GMT

How do I find my member ID # without the welcome letter or ID card? I've not recieved any card in the mail and can't seem to find where to access this information to give to my provider

RE: Seeking member ID information without having card

sportyb1 — Mon, 29 Jun 2026 19:53:10 GMT

I need help as well. I signed up back in January, 2026 and haven't received any cards and need my member ID as well.

RE: Seeking member ID information without having card

BCBSIL Connect Team — Mon, 29 Jun 2026 13:41:02 GMT

Hello, If you could send us a private message, we can help you with this. ~ HC

RE: New member still not received member card and can’t set up online member access despite active plan

BCBSIL Connect Team — Mon, 29 Jun 2026 13:19:16 GMT

Hello, If you would like to send us a private message, we can assist you with this. ~ HC

New member still not received member card and can’t set up online member access despite active plan

mablewis — Sun, 31 May 2026 16:47:53 GMT

I paid my premium and my BCBS plan is active but I haven’t received my member card in the mail and i activated my plan almost a month ago and the verification to set up my online account is a blank link i’ve tried requesting new ones 15x, used six different search engines all the links are blank. What do I do?? I can’t even make doctor appointments because I’m still missing the Member ID this feels unfair.

RE: Seeking member ID information without having card

cooldann99 — Sun, 28 Jun 2026 13:01:37 GMT

Hi I’m a member of BCBSIL and my plan is activated from my employer on July 1st, 2026. I have not received my cards to register and urgently need to know my member ID

RE: New member still not received member card and can’t set up online member access despite active plan

Swerve890 — Sat, 27 Jun 2026 13:24:05 GMT

same here need help asap

I'm the employee of a place that requires I pay BCBSIL. I HATE my health insurance plan. With more than I at got, because you keep taking it all. All my earnings, that is. What you even need it for? I get a letter from BCBS every other day. Times a thi

lisaelsner — Fri, 19 Jun 2026 20:49:24 GMT

I'm trying to find out how many days early from your last wellness exam can you schedule a future annual wellness exam and still have it covered at 100%?

janell98 — Wed, 17 Jun 2026 19:55:07 GMT

I had my annual wellness exam last year on 9/24/25. I can not find my doctor available for this same date and wondering if I scheduled it a week earlier, if it would still be covered at 100%?

RE: I'm trying to find out how many days early from your last wellness exam can you schedule a future annual wellness exam and still have it covered at 100%?

BCBSIL Connect Team — Thu, 18 Jun 2026 13:15:28 GMT

You can send a private message by clicking on the blue private message box either to the right of this message or at the bottom of the page. ~ HC

RE: I'm trying to find out how many days early from your last wellness exam can you schedule a future annual wellness exam and still have it covered at 100%?

janell98 — Wed, 17 Jun 2026 21:53:25 GMT

Where do I send a private message to?

RE: I'm trying to find out how many days early from your last wellness exam can you schedule a future annual wellness exam and still have it covered at 100%?

BCBSIL Connect Team — Wed, 17 Jun 2026 20:06:28 GMT

Hello, If you could send us a private message, we can check on that for you. ~ HC

RE: I have not been able to login to my account for at least 2 months. I keep getting the error message “we currently can’t access your information, please try again later”. The app is up to date. My username and password are correct. I see others are havi

cageddames1159 — Tue, 16 Jun 2026 16:33:24 GMT

Worse website experience ever. I suddenly can't login despite spending hours on the phone with support.

I have not been able to login to my account for at least 2 months. I keep getting the error message “we currently can’t access your information, please try again later”. The app is up to date. My username and password are correct. I see others are having t

Leahmn500 — Sun, 15 Sep 2024 16:57:26 GMT

I have not been able to login to my account for at least 2 months. I keep getting the error message “we currently can’t access your information, please try again later”. The app is up to date. My username and password are correct. I see others are having the same issues as well.

Never received my id card and do not know my member id number. Cannot log in or register for digital card without the member id number. Was told via phone call someone would email me info and I never received email.

MichaelD — Tue, 02 Jun 2026 03:56:00 GMT

Need member id card. I do not know my member id number because I never received my welcome letter or card. I cannot log in or register. I need to see a doctor but am unable to without my member id. I called 10 days ago and was supposed to get an email which I never got. I am unable to wait on another hour long phone call. I see other posts saying to send private message but how?

RE: Never received my id card and do not know my member id number. Cannot log in or register for digital card without the member id number. Was told via phone call someone would email me info and I never received email.

BCBSIL Connect Team — Thu, 11 Jun 2026 13:19:58 GMT

Hello, Please send us a private message and we can help you with this. ~ HC

RE: Never received my id card and do not know my member id number. Cannot log in or register for digital card without the member id number. Was told via phone call someone would email me info and I never received email.

Jacob Bird — Wed, 10 Jun 2026 22:48:27 GMT

I have the same issue I need to register and get a card.

RE: Never received my id card and do not know my member id number. Cannot log in or register for digital card without the member id number. Was told via phone call someone would email me info and I never received email.

BCBSIL Connect Team — Tue, 02 Jun 2026 13:42:30 GMT

Hi Michael, I'm responding to you on your private message. ~ HC

RE: New member still not received member card and can’t set up online member access despite active plan

BCBSIL Connect Team — Mon, 01 Jun 2026 13:25:49 GMT

Hello, If you could send us a private message, we can help you get your membership information. ~ HC

RE: How to request more PT visits for a patient who has a soft Max.

Coughlla — Fri, 29 May 2026 21:24:26 GMT

I would love the information too

How to request more PT visits for a patient who has a soft Max.

Tali1 — Wed, 07 May 2025 16:25:03 GMT

I need to know what documents to send and the fax number to send to request MORE visits for a patient who had a soft maximum. I cannot get a hold of anyone from BCBSIL and this is time sensitive. Have been trying to reach a real person at BCBSIL since january.

Why can I no longer get in contact with a live representative to help with questions relative to my contract and paneling?

298824.davidgraypc — Fri, 22 May 2026 15:46:39 GMT

It seems that for sometime now there have been no live representatives to answer provider's questions. All options when I call in are either fully automated responses or require a claim number.

I am interested in questions that are not realtive to any of the options, therefore, I also do not have a claim number associated with the call.

I have tried many options on the provider call line but nothing will get me to a live representative. As providers do we no longer have an option to speak with a live representative?

RE: Why can I no longer get in contact with a live representative to help with questions relative to my contract and paneling?

BCBSIL Connect Team — Fri, 22 May 2026 17:03:57 GMT

There is not a phone number we can provide for the provider relations area. You will need to wait for them to respond to your email. ~ KW