Questions And Answers - Recent Threads

RE: Hello I have not yet received my membership ID. Can I get a new one?

BCBSIL Connect Team — Mon, 17 Aug 2026 19:55:38 GMT

Hi Michael, We have responded to your private message. ~ KW

Hello I have not yet received my membership ID. Can I get a new one?

Michael Munoz — Mon, 17 Aug 2026 19:43:50 GMT

Hello, I have not yet received my insurance ID for sometime and I was wondering if I can get a new one?

How can I activate my account if my information does not match the records?

Mely Shine — Sat, 15 Aug 2026 18:16:38 GMT

RE: How can I activate my account if my information does not match the records?

BCBSIL Connect Team — Mon, 17 Aug 2026 13:20:51 GMT

Hello, I've responded to you on your private message. ~ HC

RE: when I log in, it is bringing up my old coverage and not the new plan under my husbands coverage

monacodrive — Wed, 12 Aug 2026 16:27:51 GMT

how do I do that?

when I log in, it is bringing up my old coverage and not the new plan under my husbands coverage

monacodrive — Wed, 12 Aug 2026 15:58:58 GMT

Hello, I use to have coverage independently under my employer Trivium Academy for blue cross blue shield of texas. I am now back under my husbands plan on bcbs of illinois and when I log in online or the app, it keeps redirecting me from the illinois site to the texas site and my old coverage. How can I get this fixed? I am being demanded to get a physical but I cannot access any information to find a doctor, etc and have been so frustrated I quit trying and then get another nasty notice. Can you please help me?

RE: when I log in, it is bringing up my old coverage and not the new plan under my husbands coverage

BCBSIL Connect Team — Wed, 12 Aug 2026 16:26:20 GMT

Hello, If you could send us a private message, we can help you get logged in. ~ HC

RE: I am needing to get access to my children’s id cards for BCCHP

BCBSIL Connect Team — Wed, 12 Aug 2026 13:16:14 GMT

Good morning, You will need to contact BCCHP for assistance with this at 1-877-860-2837. ~ KW

I am needing to get access to my children’s id cards for BCCHP

Sheradan13 — Wed, 12 Aug 2026 00:32:01 GMT

Hello! I have a BCBSIL insurance plan through my employer and have been able to create an account for my own information. My 2 children have BCCHP and I have not received any information regarding their member ID numbers. I have not been mailed any physical copies of their insurance cards. Am I able to get those cards mailed to me and also add them to my app so I can have access to their accounts?

I no longer have access to the email that was used to sign up. I do not remember any of my login information. I have called the customer service number for help twice and have not been able to speak to a respectful customer service rep. Television blaring.

bridgettgraham — Mon, 10 Aug 2026 17:20:14 GMT

I do not have access to the email that was used to set up the account. I do not remember login information.

RE: I no longer have access to the email that was used to sign up. I do not remember any of my login information. I have called the customer service number for help twice and have not been able to speak to a respectful customer service rep. Television blar

BCBSIL Connect Team — Mon, 10 Aug 2026 17:33:50 GMT

Hello, If you could send us a private message, we can have someone help you get logged in. ~ HC

RE: Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-

BCBSIL Connect Team — Thu, 06 Aug 2026 19:14:09 GMT

The team who handles this website is not part of the team who processes payments and we do not have any information on this. ~ KW

Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-prev

Jabir001 — Thu, 06 Aug 2026 14:44:28 GMT

Hi

We have several Federal IDR disputes that were decided in the provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not issued the awarded payments. Under CMS regulations, payment must be made within 30 calendar days of the Final Payment Determination.

We have contacted BCBS customer service and emailed idr_ds_support_team@bcbstx.com, but have not received any assistance or response.

Could you please direct us to the appropriate department or contact that handles unpaid Federal IDR Final Payment Determinations and can assist with resolving these outstanding payments?

RE: Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-

Jabir001 — Thu, 06 Aug 2026 18:04:55 GMT

Could you please confirm whether there is currently a backlog or processing delay affecting Federal IDR payments? We have noticed that BCBS is no longer issuing payments in the same manner as before. Previously, we received payments that matched the full IDR awarded amounts, often exceeding $100,000 or $200,000. However, recently, we have only been receiving smaller payments, while many larger awarded amounts remain outstanding.

We would appreciate any clarification regarding the status of these payments and whether there are any internal delays impacting their release

RE: Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-

BCBSIL Connect Team — Thu, 06 Aug 2026 16:25:56 GMT

You will need to wait for them to respond to your email. ~ KW

RE: Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-

Jabir001 — Thu, 06 Aug 2026 16:15:30 GMT

I've sent my query in writing to this email address as well ProviderRelations@bcbsil.com and they generated a case#23034286 which is currently pending, could you please look in to this and let me know with the updated status

RE: Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-

Jabir001 — Thu, 06 Aug 2026 16:14:03 GMT

I currently have nsa.disputes@bcbsil.com as the contact email for Federal IDR-related inquiries; however, I have not received any response despite multiple attempts.

Could you please provide an alternate email address or direct contact number for the appropriate department that handles Federal IDR payment issues?

Calling BCBS has unfortunately not been effective, as the wait time to reach a representative is often close to an hour, and the representatives we speak with generally do not have access to or knowledge of the Federal IDR process.

I would greatly appreciate it if you could share the appropriate point of contact who can assist with these outstanding Federal IDR payment matters

RE: Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-

BCBSIL Connect Team — Thu, 06 Aug 2026 16:06:12 GMT

We are not able to assist with these claims here. Please follow the link above to find the information on how to contact our claim area. ~ KW

RE: Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-

Jabir001 — Thu, 06 Aug 2026 15:54:02 GMT

This link has nothing to do with my query, please provide the concerned email address and escalate my request to the relevant team to release the payment ASAP.

RE: Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-

BCBSIL Connect Team — Thu, 06 Aug 2026 15:19:39 GMT

Hello, You can see how to contact our provider team for assistance on our website - https://www.bcbsil.com/provider/education/education-reference/provider-tools ~ KW

RE: I have not received my member ID card and cannot activate my account. Please help

BCBSIL Connect Team — Thu, 06 Aug 2026 13:24:01 GMT

Hello, We can help you with this if you'd like to send us a private message. ~ KW

I have not received my member ID card and cannot activate my account. Please help

Patrick Dass — Thu, 06 Aug 2026 12:40:57 GMT

I need to schedule an urgent appointment but cannot access my insurance plan or network.

I haven't received my member ID cards and don't know my member number to be able to log in. Please help.

Bobby Saekhow — Wed, 05 Aug 2026 21:10:35 GMT

I haven't received my member ID cards and don't know my member number to be able to log in. I'm unable to get my medications or see the doctor. Please help.

RE: I haven't received my member ID cards and don't know my member number to be able to log in. Please help.

Bobby Saekhow — Wed, 05 Aug 2026 21:34:20 GMT

sent

RE: I haven't received my member ID cards and don't know my member number to be able to log in. Please help.

BCBSIL Connect Team — Wed, 05 Aug 2026 21:21:09 GMT

Hello, If you could send us a private message, we can assist you with this. ~ HC