https://connect.bcbsil.com/ask-bcbsil/en-USTelligent Community 12https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1579/why-can-i-no-longer-get-in-contact-with-a-live-representative-to-help-with-questions-relative-to-my-contract-and-paneling/3470Fri, 22 May 2026 17:03:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:6b4499a1-1122-40ec-9d77-af602b3fb60fBCBSIL Connect TeamThere is not a phone number we can provide for the provider relations area. You will need to wait for them to respond to your email. ~ KWhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1579/why-can-i-no-longer-get-in-contact-with-a-live-representative-to-help-with-questions-relative-to-my-contract-and-paneling/3469Fri, 22 May 2026 16:28:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:064e3ccd-165b-449a-a4c3-994947b54365298824.davidgraypcI am in the process of helping another provider with paneling and the provider relations email has not returned any of our questions straight forward and we need to speak with a representative on the phone. Are you saying that there is no longer phone communication with providers and that the only way to make contact is through email?https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1579/why-can-i-no-longer-get-in-contact-with-a-live-representative-to-help-with-questions-relative-to-my-contract-and-paneling/3468Fri, 22 May 2026 15:51:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:d8d39d95-27bd-4a91-aa8c-94fa5d2e3d5aBCBSIL Connect TeamHello, For assistance with contract and paneling issues you will need to contact our provider relations team at ProviderRelations@bcbsil.com . ~ KWhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1579/why-can-i-no-longer-get-in-contact-with-a-live-representative-to-help-with-questions-relative-to-my-contract-and-panelingFri, 22 May 2026 15:46:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:8d4278f6-226e-4efe-aefb-4b37bc03ad01298824.davidgraypcIt seems that for sometime now there have been no live representatives to answer provider's questions. All options when I call in are either fully automated responses or require a claim number. I am interested in questions that are not realtive to any of the options, therefore, I also do not have a claim number associated with the call. I have tried many options on the provider call line but nothing will get me to a live representative. As providers do we no longer have an option to speak with a live representative?providerhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1557/access-to-this-application-is-not-authorized-how-can-i-login/3467Thu, 21 May 2026 16:20:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:c7e2723d-9cb4-4847-8d3f-9d2ab2d03245HermannSame problem here. New member, could log in to apply but now I get the same message! Any help is greatly appreciated!https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1577/i-have-already-sent-a-private-message-but-our-primary-concern-is-connecting-with-a-live-representative-i-am-a-representative-from-a-provider-s-office-and-we-are-currently-managing-over-2-000-pending-claims-that-require-immedi/3465Mon, 18 May 2026 19:35:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:ead45d86-620f-479b-bd64-e7b9010a129fErrol Mosses RodriguezThe issue is that no remittance or EOB has been received, and therefore no claim number is available. When we attempted to call 800-972-8088, we were unable to proceed since we do not have sufficient claim information to provide for verification.https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1578/need-instructions-about-signing-for-eobs-online-instead-of-paper-copies/3464Mon, 18 May 2026 18:20:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:89dab6c6-087d-41b6-8858-b65cbd1aa8e1BCBSIL Connect TeamHello, Our team can help you with this if you'd like to send us a private message. ~ KWhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1578/need-instructions-about-signing-for-eobs-online-instead-of-paper-copiesMon, 18 May 2026 17:43:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:07d6cb56-3f69-4722-be38-36f217e47990Rosemary WisnoskyNonehttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1577/i-have-already-sent-a-private-message-but-our-primary-concern-is-connecting-with-a-live-representative-i-am-a-representative-from-a-provider-s-office-and-we-are-currently-managing-over-2-000-pending-claims-that-require-immedi/3463Mon, 18 May 2026 15:26:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:71f10b3c-6268-4d68-9806-df5f59d94dfaBCBSIL Connect TeamHello, We have responded to your private message. ~ KWhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1577/i-have-already-sent-a-private-message-but-our-primary-concern-is-connecting-with-a-live-representative-i-am-a-representative-from-a-provider-s-office-and-we-are-currently-managing-over-2-000-pending-claims-that-require-immediMon, 18 May 2026 10:17:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:b653194d-cbcd-4976-8d34-74ee9421874bErrol Mosses RodriguezWe are actively working to catch up, but Availity has not been reliable in providing complete claim information or check/EFT details, which is delaying resolution. Immediate assistance is needed."Customer Serviceproviderclaimshttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1576/by-far-the-worst-bcbs-no-live-representatives-at-all/3461Wed, 13 May 2026 19:30:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:aa647fcf-6a1e-4963-87c5-72c5e11798b7jsilbertSamehttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1576/by-far-the-worst-bcbs-no-live-representatives-at-all/3460Wed, 13 May 2026 18:12:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:e2fc4b5b-8608-496b-b1ab-1cb643d1c254LNopewith like no help lolhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1576/by-far-the-worst-bcbs-no-live-representatives-at-all/3459Wed, 13 May 2026 16:56:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:0d29a544-1a3d-4e55-977b-8be7321ce24bBCBSIL Connect TeamHello, We have responded to your private message. ~ KWhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1576/by-far-the-worst-bcbs-no-live-representatives-at-all/3458Wed, 13 May 2026 16:50:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:2c0cf771-ba41-44f5-b01c-6b6550d1067cLNopeAnd I'm not giving personal information over this website???? This is a setup lolhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1576/by-far-the-worst-bcbs-no-live-representatives-at-allWed, 13 May 2026 16:46:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:0d8f8488-df8b-496d-85c5-372494133ca5LNopeThis is by far the worst home plan i have ever had the displeasure of having to work with. No matter what prompt you go to you cannot speak to a live agent. They even patched up the workaround where you enter the birthday wrong 3 times. How in the world are we supposed to confirm benefits for patients in detail like this? It feels like a scam to avoid paying for anything... but of course insurance wouldnt do that!worst bcbsget it togetherhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1575/need-to-speak-to-live-representative-to-obtain-par/3457Wed, 13 May 2026 15:40:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:985ff9b3-6c94-4bc3-90a2-bdd4773f6e1cBCBSIL Connect TeamHello, We have responded to your private message. ~ KWhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1575/need-to-speak-to-live-representative-to-obtain-parWed, 13 May 2026 15:24:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:d57480fc-9902-4012-88bd-dea89e00ee79jsilbertI need to speak to a live representative to obtain prior authorization for a client for MH IOP services. I have gone through the system repeatedly and have been told I need to talk to a representative, but when the automated system transfers me, there is a message that says "due to unforeseen circumstances, we cannot answer your call right now".https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1574/are-equipment-rental-or-purchase-covered/3456Tue, 12 May 2026 17:07:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:ecd84288-a865-4a5b-a21e-6a1a9982244fBCBSIL Connect TeamHello, Our team can check on this for you if you'd like to send us a private message. ~ KWhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1574/are-equipment-rental-or-purchase-coveredTue, 12 May 2026 16:24:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:c58420e8-9ff8-497b-a9db-9a34dde74767Savjac1970Are equipment rental or purchase covered. we need a Invacare lift to move me due to a stroke.https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1573/how-do-i-find-my-member-id-without-the-welcome-letter-or-id-card/3455Fri, 08 May 2026 14:16:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:c6ac039b-9be1-4961-8cf0-60afeab9c287BCBSIL Connect TeamHello, We can help you with this if you'd like to send us a private message. ~ KW