https://connect.bcbsil.com/ask-bcbsil/en-USTelligent Community 12https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1564/i-ve-never-received-my-insurance-card-in-the-mail-or-anything-i-think-it-may-i-went-to-the-wrong-address-who-should-i-contact-so-i-can-receive-my-insurance-cardSat, 18 Apr 2026 03:43:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:8e1b49b6-d6ff-4f01-9a8f-cd807c11cb33Candyrainhave to to receive my insurance card. It’s been months. I think it may have went to the wrong address so who should I contact about receiving my insurance card because that my address is correcthttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1563/no-medical-card/3442Thu, 16 Apr 2026 20:52:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:1ed9d54d-d95f-4668-8df9-7251043f7d1fBCBSIL Connect TeamHello, We can help you with this if you'd like to send us a private message. ~ KWhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1563/no-medical-cardThu, 16 Apr 2026 20:49:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:97839330-c008-4b07-917f-5a8168f65ad2BCBSSignInI still haven't received my medical card after 2 weeks. Obviously it's not wickedly long, but I've been without my ADHD medication for 2 months so I'm really desperate for help.Coverage Questionhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1545/i-never-received-my-card-in-the-mail-and-i-can-t-create-an-account-to-login-and-get-a-new-card/3441Thu, 16 Apr 2026 15:57:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:8155f234-4549-4bdf-ad3e-c0bb675a1dd4sbennett1sHello, I am dealing with the same issue! Can someone help me?https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1562/medical-attachments-for-claims/3440Wed, 15 Apr 2026 13:26:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:3243cd8f-1c38-46dc-9fb0-6efc5be4d2abBCBSIL Connect TeamHello, If you would like to send a private message, we can have provider services assist you with any questions you have about submitting medical records. ~ HChttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1562/medical-attachments-for-claimsWed, 15 Apr 2026 12:51:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:ff58699b-63f7-43a2-b549-238da2c09560DrmHi, At this point and time, for claims that have been submitted and additional medical information is required, the only ways to submit is through fax and mail correct? We fax attachments for patients multiple times, and are told BCBSIL haven't received them. Some of these claims are months to a year old, only to be told over and over again the fax hasn't been received. When is an electronic upload for medical attachments for claims going to be available?provider serviceshttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1561/tried-to-close-account-account-locked-or-closed-but-still-getting-charged/3439Mon, 13 Apr 2026 13:39:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:fbd67eb1-41c9-4c34-ba11-91d50c9ade12BCBSIL Connect TeamHi Garrett, If you could send us a private message, we can look into your situation. ~ HChttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1561/tried-to-close-account-account-locked-or-closed-but-still-getting-chargedMon, 13 Apr 2026 00:38:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:d001137c-6400-4a8c-b4f6-e86940e9b7afGarrettNDucharmeHi, I tried to close my account several months ago, but I keep getting charged. I can't seem to log in or call in because the account is closed or locked. How can I have my account actually closed such that I stop getting charged? I have not even lived in Illinois in six months. I had to create a new account to ask this question, but it is also under Garrett Ducharme.Customer Servicehttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1560/i-never-received-my-welcome-letter-or-my-member-id-card/3438Thu, 09 Apr 2026 16:46:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:ca4aa810-70c2-4b58-93e9-04fc4e48dd0cBCBSIL Connect TeamHello, Your plan is handled by a specialized area. You will need to call member services directly for assistance. You can reach them at 1-877-723-7702. Also, please be aware that we do not allow posting your personal information on a public post for your own safety, so we request you delete your post. ~ HChttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1560/i-never-received-my-welcome-letter-or-my-member-id-cardThu, 09 Apr 2026 16:43:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:175297b3-5622-48bf-978b-a859fef7e042msegoviaI never received my welcome letter nor my member ID card for Blue Cross Community Health Plan . Maximilian Segovia DOB 5/24/2007 Please mail it to: 476 W. Deming Pl Chicago, IL 60614https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1559/my-son-will-be-turning-26-soon-he-is-a-disabled-veteran-with-a-disability-rating-of-60-and-is-in-school-full-time-how-do-we-keep-him-on-our-insurance-policy/3437Wed, 08 Apr 2026 15:00:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:27f07ae7-162d-4ff9-9f4a-bc5ba14c66f3BCBSIL Connect TeamHello, The information you were provided is correct. Your husband will need to speak with his employer as this is handled by them. ~ HChttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1559/my-son-will-be-turning-26-soon-he-is-a-disabled-veteran-with-a-disability-rating-of-60-and-is-in-school-full-time-how-do-we-keep-him-on-our-insurance-policyWed, 08 Apr 2026 14:47:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:4fdcd225-6535-4b17-977d-bdbf5ed829dfchattygirl1979@hotmail.comI called and they said to call my husbands employer and ask them, that can’t possibly be the right answerVeteranDisability college studentCustomer Servicehttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1367/i-have-not-been-able-to-login-to-my-account-for-at-least-2-months-i-keep-getting-the-error-message-we-currently-can-t-access-your-information-please-try-again-later-the-app-is-up-to-date-my-username-and-password-are-correct-i/3436Tue, 07 Apr 2026 21:02:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:b154a335-f0d5-4179-9f23-1c893d8d704fdpm60134I'm having the exact same issue. Just started a couple days ago. I enter my login info and get the message "We can't access your information right now. Please try again later or call the Customer Service number on your ID card." My login info is correct (I use a password minder to fill in the login fields. Worked until last Saturday. Have tried all day yesterday and today with no luck. Tried in different browsers on different computers and even cleared my browser's cache...none of that worked. Please help.https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1558/id-card/3435Tue, 07 Apr 2026 13:21:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:ff938676-1c4d-4490-af16-6d20a70dc419BCBSIL Connect TeamHello, We have responded to your private message. ~ KWhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1558/id-cardMon, 06 Apr 2026 22:09:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:847c959c-869b-49cf-9432-e0f2168ba176L0renaI never got my ID card need member IDhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1557/access-to-this-application-is-not-authorized-how-can-i-login/3434Mon, 06 Apr 2026 16:27:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:563d066c-8a27-42fd-85c0-fb6e51952582BCBSIL Connect TeamHello, If you'd like to send us a private message we can see if we can help. ~ KWhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1557/access-to-this-application-is-not-authorized-how-can-i-loginMon, 06 Apr 2026 16:22:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:ddebc8af-de86-4d45-90dd-94a95f17b58cLLizCEvery time I try to log in to my account, I get the same message: " Currently, access to this application is not authorized. If you believe that you may have reached this message by mistake, please try again or contact the Internet Help Desk at 1 (888) 706-0583. Thank you" I've tried multiple times since getting my plan in January, so this is not a time-based thing. I reset my password, I tried a different browser, I tried using the app instead — nothing works. I even called the Internet Help Desk and they just said they weren't the right department then disconnected. How can I fix this and log in?loginlogin issuesCustomer ServiceAccounthttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1556/have-not-received-welcome-package-or-member-id-card/3433Mon, 06 Apr 2026 15:01:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:8fe6f3c7-78b6-4499-a406-4da9ba21a866BCBSIL Connect TeamHello, We can help you with this if you'd like to send us a private message. ~ KWhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1556/have-not-received-welcome-package-or-member-id-cardMon, 06 Apr 2026 14:35:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:6d8c3959-f333-4d01-91f8-629765e98ed3omtiwariHave not received welcome package or member iD card. Coverage was supposed t start 04/01/2026https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1312/seeking-member-id-information-without-having-card/3432Mon, 06 Apr 2026 14:17:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:d9b4c9af-d767-4838-890d-345fa8e5d728BCBSIL Connect TeamHello gleno20, We can help you with this if you'd like to send us a private message. ~ KW