Ask BCBSILhttps://connect.bcbsil.com/ask-bcbsil/en-USTelligent Community 12Forum Post: RE: Hello I have not yet received my membership ID. Can I get a new one?https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1603/hello-i-have-not-yet-received-my-membership-id-can-i-get-a-new-one/3532Mon, 17 Aug 2026 19:55:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:a2d700a5-80f4-4c7a-a1e3-f2f4d8002740BCBSIL Connect TeamHi Michael, We have responded to your private message. ~ KWForum Post: Hello I have not yet received my membership ID. Can I get a new one?https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1603/hello-i-have-not-yet-received-my-membership-id-can-i-get-a-new-oneMon, 17 Aug 2026 19:43:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:d8742eee-7855-42bd-bf9d-60ed883d8170Michael MunozHello, I have not yet received my insurance ID for sometime and I was wondering if I can get a new one?Forum Post: RE: How can I activate my account if my information does not match the records?https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1602/how-can-i-activate-my-account-if-my-information-does-not-match-the-records/3531Mon, 17 Aug 2026 13:20:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:cfdd5d62-2f72-4078-8500-2c16271ed7a9BCBSIL Connect TeamHello, I've responded to you on your private message. ~ HCForum Post: How can I activate my account if my information does not match the records?https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1602/how-can-i-activate-my-account-if-my-information-does-not-match-the-recordsSat, 15 Aug 2026 18:16:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:5bae24a4-52e0-4e6b-8481-40c3b01064e1Mely ShineForum Post: RE: when I log in, it is bringing up my old coverage and not the new plan under my husbands coveragehttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1601/when-i-log-in-it-is-bringing-up-my-old-coverage-and-not-the-new-plan-under-my-husbands-coverage/3530Wed, 12 Aug 2026 16:27:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:e5049f96-cd61-4f2c-bc05-56f2d706313cmonacodrivehow do I do that?Forum Post: RE: when I log in, it is bringing up my old coverage and not the new plan under my husbands coveragehttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1601/when-i-log-in-it-is-bringing-up-my-old-coverage-and-not-the-new-plan-under-my-husbands-coverage/3529Wed, 12 Aug 2026 16:26:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:f6c9d05a-94a7-400c-a2ed-859fcc279b06BCBSIL Connect TeamHello, If you could send us a private message, we can help you get logged in. ~ HCForum Post: when I log in, it is bringing up my old coverage and not the new plan under my husbands coveragehttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1601/when-i-log-in-it-is-bringing-up-my-old-coverage-and-not-the-new-plan-under-my-husbands-coverageWed, 12 Aug 2026 15:58:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:5fcf80b3-d7c8-45a2-aec5-2ac743e16623monacodriveHello, I use to have coverage independently under my employer Trivium Academy for blue cross blue shield of texas. I am now back under my husbands plan on bcbs of illinois and when I log in online or the app, it keeps redirecting me from the illinois site to the texas site and my old coverage. How can I get this fixed? I am being demanded to get a physical but I cannot access any information to find a doctor, etc and have been so frustrated I quit trying and then get another nasty notice. Can you please help me?Forum Post: RE: I am needing to get access to my children’s id cards for BCCHPhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1600/i-am-needing-to-get-access-to-my-children-s-id-cards-for-bcchp/3528Wed, 12 Aug 2026 13:16:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:78f88f49-1340-4c10-a6e5-6fc85b7c8f10BCBSIL Connect TeamGood morning, You will need to contact BCCHP for assistance with this at 1-877-860-2837. ~ KWForum Post: I am needing to get access to my children’s id cards for BCCHPhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1600/i-am-needing-to-get-access-to-my-children-s-id-cards-for-bcchpWed, 12 Aug 2026 00:32:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:f4b2e382-51c9-4747-9e16-cb00ae6914c9Sheradan13Hello! I have a BCBSIL insurance plan through my employer and have been able to create an account for my own information. My 2 children have BCCHP and I have not received any information regarding their member ID numbers. I have not been mailed any physical copies of their insurance cards. Am I able to get those cards mailed to me and also add them to my app so I can have access to their accounts?Forum Post: RE: I no longer have access to the email that was used to sign up. I do not remember any of my login information. I have called the customer service number for help twice and have not been able to speak to a respectful customer service rep. Television blarhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1599/i-no-longer-have-access-to-the-email-that-was-used-to-sign-up-i-do-not-remember-any-of-my-login-information-i-have-called-the-customer-service-number-for-help-twice-and-have-not-been-able-to-speak-to-a-respectful-customer-ser/3526Mon, 10 Aug 2026 17:33:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:3a3a3353-38b4-4c8f-8701-b77bac368949BCBSIL Connect TeamHello, If you could send us a private message, we can have someone help you get logged in. ~ HCForum Post: I no longer have access to the email that was used to sign up. I do not remember any of my login information. I have called the customer service number for help twice and have not been able to speak to a respectful customer service rep. Television blaring.https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1599/i-no-longer-have-access-to-the-email-that-was-used-to-sign-up-i-do-not-remember-any-of-my-login-information-i-have-called-the-customer-service-number-for-help-twice-and-have-not-been-able-to-speak-to-a-respectful-customer-serMon, 10 Aug 2026 17:20:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:44be9fb6-594e-49a7-96b3-a178d6a4dfcdbridgettgrahamI do not have access to the email that was used to set up the account. I do not remember login information.Forum Post: RE: Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1598/hi-bcbsil-team-i-hope-you-are-doing-well-we-have-several-federal-idr-disputes-that-were-decided-in-provider-s-favor-by-the-certified-idr-entity-idre-however-bcbs-has-not-yet-issued-the-awarded-payments-according-to-cms-guidel/3525Thu, 06 Aug 2026 19:14:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:99cea3a8-c84d-4a0e-90d8-52b593ec0ec1BCBSIL Connect TeamThe team who handles this website is not part of the team who processes payments and we do not have any information on this. ~ KWForum Post: RE: Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1598/hi-bcbsil-team-i-hope-you-are-doing-well-we-have-several-federal-idr-disputes-that-were-decided-in-provider-s-favor-by-the-certified-idr-entity-idre-however-bcbs-has-not-yet-issued-the-awarded-payments-according-to-cms-guidel/3524Thu, 06 Aug 2026 18:04:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:1cef5477-2005-4e86-8c55-2c5aabb0932fJabir001Could you please confirm whether there is currently a backlog or processing delay affecting Federal IDR payments? We have noticed that BCBS is no longer issuing payments in the same manner as before. Previously, we received payments that matched the full IDR awarded amounts, often exceeding $100,000 or $200,000. However, recently, we have only been receiving smaller payments, while many larger awarded amounts remain outstanding. We would appreciate any clarification regarding the status of these payments and whether there are any internal delays impacting their releaseForum Post: RE: Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1598/hi-bcbsil-team-i-hope-you-are-doing-well-we-have-several-federal-idr-disputes-that-were-decided-in-provider-s-favor-by-the-certified-idr-entity-idre-however-bcbs-has-not-yet-issued-the-awarded-payments-according-to-cms-guidel/3523Thu, 06 Aug 2026 16:25:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:fb949ca7-2a7a-4dbc-8eb7-aa95b6f8f5d2BCBSIL Connect TeamYou will need to wait for them to respond to your email. ~ KWForum Post: RE: Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1598/hi-bcbsil-team-i-hope-you-are-doing-well-we-have-several-federal-idr-disputes-that-were-decided-in-provider-s-favor-by-the-certified-idr-entity-idre-however-bcbs-has-not-yet-issued-the-awarded-payments-according-to-cms-guidel/3522Thu, 06 Aug 2026 16:15:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:6d1fd2ba-c222-4c6b-a3a8-b6d7e7e28382Jabir001I've sent my query in writing to this email address as well ProviderRelations@bcbsil.com and they generated a case#23034286 which is currently pending, could you please look in to this and let me know with the updated statusForum Post: RE: Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1598/hi-bcbsil-team-i-hope-you-are-doing-well-we-have-several-federal-idr-disputes-that-were-decided-in-provider-s-favor-by-the-certified-idr-entity-idre-however-bcbs-has-not-yet-issued-the-awarded-payments-according-to-cms-guidel/3521Thu, 06 Aug 2026 16:14:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:9b9a5244-62cd-4a8c-b42e-5642c6c06aa0Jabir001I currently have nsa.disputes@bcbsil.com as the contact email for Federal IDR-related inquiries; however, I have not received any response despite multiple attempts. Could you please provide an alternate email address or direct contact number for the appropriate department that handles Federal IDR payment issues? Calling BCBS has unfortunately not been effective, as the wait time to reach a representative is often close to an hour, and the representatives we speak with generally do not have access to or knowledge of the Federal IDR process. I would greatly appreciate it if you could share the appropriate point of contact who can assist with these outstanding Federal IDR payment mattersForum Post: RE: Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1598/hi-bcbsil-team-i-hope-you-are-doing-well-we-have-several-federal-idr-disputes-that-were-decided-in-provider-s-favor-by-the-certified-idr-entity-idre-however-bcbs-has-not-yet-issued-the-awarded-payments-according-to-cms-guidel/3519Thu, 06 Aug 2026 16:06:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:4e20fc9b-2942-4dbc-ab2e-211cda5e1cacBCBSIL Connect TeamWe are not able to assist with these claims here. Please follow the link above to find the information on how to contact our claim area. ~ KWForum Post: RE: Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1598/hi-bcbsil-team-i-hope-you-are-doing-well-we-have-several-federal-idr-disputes-that-were-decided-in-provider-s-favor-by-the-certified-idr-entity-idre-however-bcbs-has-not-yet-issued-the-awarded-payments-according-to-cms-guidel/3518Thu, 06 Aug 2026 15:54:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:b9b712b0-a72f-4c60-af24-e6bf9601aa20Jabir001This link has nothing to do with my query, please provide the concerned email address and escalate my request to the relevant team to release the payment ASAP.Forum Post: RE: Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-https://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1598/hi-bcbsil-team-i-hope-you-are-doing-well-we-have-several-federal-idr-disputes-that-were-decided-in-provider-s-favor-by-the-certified-idr-entity-idre-however-bcbs-has-not-yet-issued-the-awarded-payments-according-to-cms-guidel/3517Thu, 06 Aug 2026 15:19:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:95f3c331-04bb-4b85-a292-99aca47ec945BCBSIL Connect TeamHello, You can see how to contact our provider team for assistance on our website - https://www.bcbsil.com/provider/education/education-reference/provider-tools ~ KWForum Post: Hi BCBSIL Team, I hope you are doing well. We have several Federal IDR disputes that were decided in provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not yet issued the awarded payments. According to CMS guidelines, the non-prevhttps://connect.bcbsil.com/ask-bcbsil/f/questions-and-answers/1598/hi-bcbsil-team-i-hope-you-are-doing-well-we-have-several-federal-idr-disputes-that-were-decided-in-provider-s-favor-by-the-certified-idr-entity-idre-however-bcbs-has-not-yet-issued-the-awarded-payments-according-to-cms-guidelThu, 06 Aug 2026 14:44:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:86cf5bd1-4e11-4036-9ae4-27152d841870Jabir001Hi We have several Federal IDR disputes that were decided in the provider's favor by the Certified IDR Entity (IDRE); however, BCBS has not issued the awarded payments. Under CMS regulations, payment must be made within 30 calendar days of the Final Payment Determination. We have contacted BCBS customer service and emailed idr_ds_support_team@bcbstx.com , but have not received any assistance or response. Could you please direct us to the appropriate department or contact that handles unpaid Federal IDR Final Payment Determinations and can assist with resolving these outstanding payments?Customer ServiceAdvice pleaseproviderclaimsCustomer support