Using Contact Us

BCBSIL Connect Team — Fri, 17 Oct 2025 20:36:57 GMT

Current Revision posted to Ask BCBSIL by BCBSIL Connect Team on 10/17/2025 8:36:57 PM

I sent a question using the secure message feature in Blue Access for Members. How long will it take to get an answer?

Once we receive your message within Blue Access for Members^SM, a customer advocate will make sure your question is addressed by all the right people. You’ll get a response from our team within two business days to let you know we are looking into your question. It may take up to several weeks to get a full answer.

Here’s why:

Our customer service teams are split by specialty. This ensures our members are helped by employees with the most training and resources. If your BAM inquiry is about several concerns (billing, claims, membership, etc.), an answer may take a bit longer. We try to answer all concerns at once.

If you have an urgent request, call customer service at the number on your ID card. Billing questions close to a payment due date, pharmacy refill requests, health concerns and similar issues are best resolved with a phone call. Our staff is available 8 a.m. to 8 p.m. CT to answer your questions. We know you don’t like being on hold, but sometimes waiting to speak to a customer advocate directly, rather than waiting for an email response that could take a week or two, is the best choice.

Originally published 10/2/2014; Revised 2015-2024

Tags: Contact us, Blue Access for Members, BAM, Customer Service, Open Enrollment

Using Contact Us

BCBSIL Connect Team — Mon, 29 Apr 2024 17:47:48 GMT

Revision 10 posted to Ask BCBSIL by BCBSIL Connect Team on 4/29/2024 5:47:48 PM

I sent a question using the secure message feature in Blue Access for Members. How long will it take to get an answer?

Here’s why:

Originally published 10/2/2014; Revised 2015-2024

Tags: Contact us, Blue Access for Members, BAM, Customer Service, Open Enrollment

Using Contact Us

BCBSIL Connect Team — Thu, 25 Apr 2024 17:51:20 GMT

Revision 9 posted to Ask BCBSIL by BCBSIL Connect Team on 4/25/2024 5:51:20 PM

I sent a question using the secure message feature in Blue Access for Members. How long will it take to get an answer?

Here’s why:

If you have an urgent request, call customer service at the number on your ID card. Billing questions close to a payment due date, pharmacy refill requests, health concerns and similar issues are best resolved with a phone call. Our staff is available 8 a.m.-8 p.m. CT to answer your questions. We know you don’t like being on hold, but sometimes waiting to speak to a customer advocate directly, rather than waiting for an email response that could take a week or two, is the best choice.

Originally published 10/2/2014; Revised 2015-2024

Tags: Contact us, Blue Access for Members, BAM, Customer Service, Open Enrollment

Using Contact Us

BCBSIL Connect Team — Thu, 23 Mar 2023 21:04:40 GMT

Revision 8 posted to Ask BCBSIL by BCBSIL Connect Team on 3/23/2023 9:04:40 PM

I’ve submitted a question using the secure message feature in Blue Access for Members (BAM). How long will it take to receive an answer?

You’ve sent a non-urgent question or request through the Message Center or filled out the form under the “Contact Us” section in your Blue Access for Members account. What happens next?

Once we receive your message within Blue Access for Members^SM(BAM), a customer advocate will make sure your question is addressed by all the right people. After you submit, you’ll get a response from our team within 2 business days to let you know that we are starting the research process, but it can take up to several weeks to get a complete answer.

Here’s why:

Our customer service teams are divided by specialty to ensure our members are handled by employees with the most training and resources available to them. If your BAM inquiry includes multiple concerns (billing, claims, membership, etc.), it can take longer than expected to get an answer. We try to answer all concerns at once so that our members are not waiting for loose ends to be tied up after getting only a portion of their request handled.

If you have an urgent request that needs immediate attention, you should call customer service at the number on the back of your membership ID card. Billing questions close to the payment due date, pharmacy refill requests, health concerns and other similar issues are best resolved with a phone call. Our staff is available 8 a.m.-8 p.m. CST to answer your questions. We know you don’t like being on hold, but sometimes waiting to speak to a customer advocate directly rather than waiting for an email response that could take a week or two, is the best option.

Originally published 10/2/2014; Revised 2015-2022

Tags: Contact us, Blue Access for Members, BAM, Customer Service, Open Enrollment

Using Contact Us

BCBSIL Connect Team — Tue, 31 Jan 2023 23:04:07 GMT

Revision 7 posted to Ask BCBSIL by BCBSIL Connect Team on 1/31/2023 11:04:07 PM

I’ve submitted a question using the secure message feature in Blue Access for Members (BAM). How long will it take to receive an answer?

You’ve sent a non-urgent question or request through the Message Center or filled out the form under the “Contact Us” section in your Blue Access for Members account. What happens next?

Here’s why:

Originally published 10/2/2014; Revised 2015-2022

Tags: Contact us, Blue Access for Members, BAM, Customer Service, Open Enrollment

Using Contact Us

BCBSIL Connect Team — Mon, 07 Nov 2022 17:37:55 GMT

Revision 6 posted to Ask BCBSIL by BCBSIL Connect Team on 11/7/2022 5:37:55 PM

I’ve submitted a question using the secure message feature in Blue Access for Members (BAM). How long will it take to receive an answer?

You’ve sent a non-urgent question or request through the Message Center or filled out the form under the “Contact Us” section in your Blue Access for Members account. What happens next?

Here’s why:

Originally published 10/2/2014; Revised 2015-2022

Tags: Contact us, Blue Access for Members, BAM, Customer Service, Open Enrollment

Using Contact Us

Bridgett — Thu, 03 Feb 2022 16:53:33 GMT

Revision 5 posted to Ask BCBSIL by Bridgett on 2/3/2022 4:53:33 PM

I’ve submitted a question using the secure message feature in Blue Access for Members (BAM). How long will it take to receive an answer?

You’ve sent a non-urgent question or request through the Message Center or filled out the form under the “Contact Us” section in your Blue Access for Members account. What happens next?

Here’s why:

Tags: Contact us, Blue Access for Members, BAM, Customer Service, Convenience, Open Enrollment

Using Contact Us

BCBSIL Connect Team — Thu, 07 Feb 2019 23:21:05 GMT

Revision 4 posted to Ask BCBSIL by BCBSIL Connect Team on 2/7/2019 11:21:05 PM

I’ve submitted a question using the secure message feature in Blue Access for Members (BAM). How long will it take to receive an answer?

You’ve sent a non-urgent question or request through the Message Center or filled out the form under the “Contact Us” section in your Blue Access for Members account. What happen is next?

Here’s why:

Tags: Contact us, Blue Access for Members, BAM, Customer Service, Convenience, Open Enrollment

Using Contact Us

BCBSIL Connect Team — Fri, 12 Oct 2018 22:23:42 GMT

Revision 3 posted to Ask BCBSIL by BCBSIL Connect Team on 10/12/2018 10:23:42 PM

I’ve submitted a question using the secure message feature in Blue Access for Members (BAM). How long will it take to receive an answer?

You’ve sent a non-urgent question or request through the Message Center or filled out the form under the “Contact Us” section in your Blue Access for Members account. What happen is next?

Here’s why:

Tags: Blue Access for Members, BAM, Customer Service, Convenience, Open Enrollment

Using Contact Us

BCBSIL Connect Team — Thu, 30 Oct 2014 23:39:07 GMT

Revision 2 posted to Ask BCBSIL by BCBSIL Connect Team on 10/30/2014 11:39:07 PM

I’ve submitted a question using the secure message feature in Blue Access for Members (BAM). How long will it take to receive an answer?

You’ve sent a non-urgent question or request through the Message Center or filled out the form under the “Contact Us” section in your Blue Access for Members account. What happen is next?

Here’s why:

Tags: Blue Access for Members, BAM, Customer Service

Using Contact Us

BCBSIL Connect Team — Thu, 02 Oct 2014 17:06:38 GMT

Revision 1 posted to Ask BCBSIL by BCBSIL Connect Team on 10/2/2014 5:06:38 PM

I’ve submitted a question through the secure message in Blue Access for Members (BAM). How long until I receive an answer?

You’ve sent a non-urgent question or request through the Message Center or filled out the form under the “Contact Us” section in your Blue Access for Members account. What happens next?

Once we receive your message within Blue Access for Members^SM (BAM), a customer advocate will make sure your question is addressed by all the right people. After you submit, you’ll get a response from our team within 2 business days to let you know that we are starting the research process, but it can take up to several weeks to get a complete answer.

Here’s why:

Our customer service teams are divided by specialty to make sure our members are handled by employees with the most training and resources available to them. If your BAM inquiry includes multiple concerns (billing, claims, membership, etc.), it can take longer than expected to get an answer. We try to answer all concerns at once so that our members are not waiting for loose ends to be tied up after getting only a portion of their request handled.

Urgent requests that should be addressed quickly are best resolved by calling customer service at the number on the back of your membership ID card. Things such as billing questions close to the payment due date, pharmacy refill requests, or health concerns are best handled by calling. Our staff is available 8 a.m.-8 p.m. CST to answer your questions. While we understand waiting on hold is never ideal, sometimes it is best to speak to a customer advocate directly rather than waiting for an email response that could take a week or two.

Tags: Customer Service, Blue Access for Members, BAM