How Do I Change My Primary Care Physician (PCP)?

Are you looking for a new doctor? Changing your primary care physician isn't as hard as you may think. There are easy steps to looking up and finding a doctor or health care professional that best suits your needs. Listen in on what our Blue Cross and Blue Shield Customer Advocate tells Victor when he decided to find a new doctor.

Find more Health Care One-to-One videos.

Show Transcript

VICTOR: I'm Victor, and I'm meeting with a Blue Cross and Blue Shield customer advocate to discuss changing my primary care physician. I've been thinking about switching to a new primary care doctor. Do you know how I can do that?

BCBS ADVOCATE: Of course. You can change your primary physician using our website or mobile app. If you have an HMO plan, you'll want to select your provider on your Blue Access for Members account once you've made your choice. Log into your Blue Access for Members account and click Find Care, In Network. Choose your current plan from Select Network Type. And choose a network that meets your needs.

VICTOR: Wow, there are so many doctors to choose from.

BCBS ADVOCATE: Once you find a physician that best fits your medical needs, call to ask if they're accepting new patients.

VICTOR: Is it possible to switch doctors who are within my medical group?

BCBS ADVOCATE:  Absolutely, just call your medical group directly.

VICTOR: Thank you for taking the time to help me.

BCBS ADVOCATE: You're welcome.

SPEAKER: For more information, call the number on your member ID card or visit our website site at BCBSIL.com.

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