While we know that you can't ever be completely ready to handle a natural disaster, there are steps that you can take to protect yourself and your family from the effects of these wild card events. Remember, you are not alone, and we are here to assist you when your life gets turned upside-down by events such as tornadoes, hurricanes, earthquakes and severe weather.

If you have been affected by a natural disaster we can help you:

  • Find a doctor or hospital
  • Refill a prescription if you have Prime Therapeutics
  • Coordinate or transition your care
  • Get a member ID card


If you do not have your member ID card on hand, you can either:

  • Print a temporary card on Blue Access for MembersSM (BAMSM), or
  • Call your plan's Customer Service number. Provide either your Social Security number or your name and date of birth so that our customer advocates can help you.
Employer-based Insurance  1-800-541-2768
Individual and Family Insurance (if you bought your insurance through BCBSIL, an agent or the Health Insurance Marketplace)     1-800-538-8833
Medicare Supplement


(TTY/TDD  711)

Blue Cross Community Health PlansSM


(TTY/TDD 711)

Blue Cross Community MMAI (Medicare-Medicaid Plan)SM


(TTY/TDD 711)

National BlueCard®  1-800-810-BLUE (2583)


  • For emergencies, call 911 or go to the nearest hospital.
  • For non-emergencies, call Customer Service to find a doctor or health care professional in your network.
  • Bring your member ID card with you when you get care.

For more contact information and member details around coverage and programs, visit our website.

Remember, things can be replaced, but your health is the most important thing in your life. If you have been the victim of a natural disaster, we're here to help you -- give us a call.



Updated: 9/11/2018


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