How can a provider get a hold of a BCBSIL rep when they have a question regarding the eob?

How can a provider get a hold of a BCBSIL rep when they have a question regarding the eob? - Joan

0 BCBSIL Connect Team over 1 year ago in reply to Meverett

Hi Meverett, If you'd like to send us a private message I can ask our provider services team to help you. ~ Kayla
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0 Meverett over 1 year ago in reply to BCBSIL Connect Team

Why would you do this? No one can get claim status through Availity on a regular basis and you make it impossible to contact someone who can help.
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0 BCBSIL Connect Team over 7 years ago in reply to joanbilas

Hi Joan, You are correct that this number no longer includes an option to inquire about claims. I do apologize for the confusion. If you would like to send us a private message with your phone number and the name of a person we can speak with we can have someone in our provider services area give you a call to discuss your EOB. ~ Kayla
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0 joanbilas over 7 years ago in reply to BCBSIL Connect Team

Renee... this is the # I have been calling for years but it no longer allows me to check on claim status. The only options now are "claims adjustment" or "mailing address" . Months prior to this, the recording was warning that claim status would only be available via Availity. Availity is wonderful for checking claim status, but sometimes you still need to speak to a rep. Am I missing something here?
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0 BCBSIL Connect Team over 7 years ago

Hi Joan. You can call (800) 972-8088 for information on an EOB. - Renee
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How can a provider get a hold of a BCBSIL rep when they have a question regarding the eob?