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How can a provider get a hold of someone directly on the phone? I am not having success using the provider line.
I really need some assistance as soon as possible.
I have to call and sit on hold for an hour at least every time to reach a representative. The worst part is that they will not help us providers unless we have a claim number. Our contract is with BCBS…
We have the exact same issue. It's ridiculous and unprofessional!
Hi L1S, We have responded to your private message. ~ KW
US TOOOOOO especially when the hold time is ridiculous and constantly being on hold
It is so sad that each BCBS can just choose to handle things differently.
I couldn't agree more
I have to call and sit on hold for an hour at least every time to reach a representative. The worst part is that they will not help us providers unless we have a claim number. Our contract is with BCBS of Illinois not Availity that they keep sending us to look at...just horrible.
I am going to lunch at 1:30 and will not return until around 2:40. I will reach out again
I am a provider
I apologize I ddin't see this before. I am here
Hi Sara, I'm responding to you on your private message. ~ HC
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