Contact Us with Your Questions

Contact Us with Your Questions

Contact Us with Your Questions

Your health insurance is important and you probably have questions for us. We want to be accessible for you, so here are a few different ways you can reach us:

  • If you’re already a member, call the customer service number on the back of your member ID card.
    • If you can’t find your ID card, our customer service representatives are on hand from 8 a.m. to 10 p.m. CT, Monday through Friday at 1-800-538-8833*.
  • Send a secure message through your Blue Access for MembersSM account . Log in to your account to send an email with your questions to a Customer Advocate.
  • Post a question on Facebook or Tweet @bcbsil and we will reach out to you through a private message. Our social media hours are Monday through Friday 8 a.m. to 5 p.m. CT
  • Log in to Connect and ask below in our comments section or through a private message .

*If you’re a member of an employer group, the phone number and hours to reach customer service may be different. Check the back of your member ID card for contact information.

We look forward to hearing from you!

  • Hello, If you could send us a private message, I can have provider services get in touch with you. ~ Heather

  • I work for a provider and need to get a hold of a person. I have tried several ways on several of your phone numbers including the number on the back of the members card and the provider number. Your automated system will not let me speak to a person about a claim. It cannot hear the claim number correctly. I have tried about 20 times. It will not let me get to a person and says "a customer advocate is not a valid option". I need to get a hold of a person or have one contact me. This issue needs resolved. How can I talk to a person?!!!

  • Hello Wes, If you'd like to send us a private message our team can check on this for you. ~ Kayla