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Are you looking for a new doctor? Changing your primary care physician isn't as hard as you may think. There are easy steps to looking up and finding a doctor or health care professional that best suits your needs. Listen in on what our Blue Cross and Blue Shield Customer Advocate tells Victor when he decided to find a new doctor.
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VICTOR: I'm Victor, and I'm meeting with a Blue Cross and Blue Shield customer advocate to discuss changing my primary care physician. I've been thinking about switching to a new primary care doctor. Do you know how I can do that?
BCBS ADVOCATE: Of course. You can change your primary physician using our website or mobile app. If you have an HMO plan, you'll want to select your provider on your Blue Access for Members account once you've made your choice. Log into your Blue Access for Members account and click Find Care, In Network. Choose your current plan from Select Network Type. And choose a network that meets your needs.
VICTOR: Wow, there are so many doctors to choose from.
BCBS ADVOCATE: Once you find a physician that best fits your medical needs, call to ask if they're accepting new patients.
VICTOR: Is it possible to switch doctors who are within my medical group?
BCBS ADVOCATE: Absolutely, just call your medical group directly.
VICTOR: Thank you for taking the time to help me.
BCBS ADVOCATE: You're welcome.
SPEAKER: For more information, call the number on your member ID card or visit our website site at BCBSIL.com.
Hi Monika, You can contact customer service at the number on your Id card or send us a private message here to update your doctor.
Hello, I would like to change my doctor, I have new doctor info where should I call?
Hi, here is an FAQ that may be useful on logging into BAM to update your PCP. You may also send us a private message, and we can help you change your PCP.
I know which doctor I want, I know she is accepting new patients, now how do I actually make the change?!?
Hello, here is an FAQ that may be useful on logging into BAM to update your PCP. You may also send us a private message, and we can help you find a new physician, doctor or PCP.
I need to find a new physician, doctor, PCP. Please get me to the correct area to review my specifics or a new doctor.
Hello, If you could send us a private message, we can check on the best way for you to update that information. ~ Heather
can we change our pcp online
Hello, If you would like to send us a private message, I can have someone help you with that. ~ Heather
want to changue mine pcp Hedelitas Montenefgro to Lake View clinic 2900 Commonwealth chicago ill affiliated with Amita AND ST JOSEPH HOSPIAL since i been their patient for more that 4 years and they have all mine records and i like the way they work with me the doctor name is EMA DZAKA OR ANOTHER INTERNAL DOCTOR THAT WORK WITH DIABETES PERSON. PLEASE HELP ME ON THIS I NEED TO SEE A DOCTOR SOON, FOR MINE MEDICATIONS . THANK YOU JOHNNY ORTIZ
Hello, If you could send us a private message, I can have someone help you with that. ~ Heather
I would like to change my pcp
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