HMO Plan Helps Member Manage Her Chronic Condition

“What I like best about my HMO is it’s very easy to use, says Michelle Handrigan. “I chose an HMO because I have a chronic illness and the HMO just works best for me.”

Michelle has been a Blue Cross and Blue Shield member for 12 years. “I get excellent care with my HMO,” she says.

An HMO health plan is designed so that you have care personalized to you. When you select an HMO, you choose a primary care physician, or one is assigned to you. This doctor, who knows you and your health history, refers you to any specialists you may need.

“I can have the referral that day,” says Michelle. “And I just have to make an appointment and go. … My experience with getting referrals with my HMO has been extremely easy.”

Michelle’s family had Blue Cross and Blue Shield coverage when she was a child. Now, as an adult, she says, “Blue Cross and Blue Shield just makes me feel safe.”

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Show Transcript

MICHELLE: I feel I get excellent care with my HMO.

0:02

My primary care physician, if I go in with a concern,

0:06

she will research things. Or they will get back to

0:10

me as soon as possible. They will refer me to the

0:12

specialist I need to go to. So they're very attentive

0:16

to my medical needs.

0:19

My name is Michelle Handrigan. I'm 46 years old, and I've been

0:22

a Blue Cross and Blue Shield member for 12 years.

0:25

I chose an HMO, because I have a chronic illness.

0:27

And the HMO just works best for me.

0:31

What I like best about my HMO is it's very easy to use.

0:34

And I like my doctors in my HMO.

0:37

My experience with getting referrals with my HMO

0:39

has been extremely easy. I go to my primary care physician.

0:43

They evaluate me, and then they refer me to whomever I need.

0:48

I can have that referral that day,

0:50

or they'll fax it to the specialist.

0:52

And I just have to make an appointment and go.

0:54

Before I started going to my primary care physician,

0:56

I did research online.

0:57

And I used the Blue Cross and Blue Shield Provider

1:00

Finder online and found it very simple to go by.

1:03

Just put in my zip code, and I was

1:04

able to compare all the doctors in that area.

1:07

I've never felt that my HMO was more concerned

1:10

with saving money than providing me good health care.

1:13

So growing up, when I was a little girl,

1:15

we had Blue Cross and Blue Shield.

1:16

And so now as being a grownup having

1:19

Blue Cross and Blue Shield, it just makes me feel safe.

 

Published on Nov 20, 2015

 

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