Are you looking for a new doctor? Changing your primary care physician isn't as hard as you may think. There are easy steps to looking up and finding a doctor or health care professional that best suits your needs. Listen in on what our Blue Cross and Blue Shield Customer Advocate tells Victor when he decided to find a new doctor.
Victor gets communications from BCBSIL that he may miss or not see because of where they're being sent. He doesn't check his email very often and needs to update his communication preferences. Find out what our customer advocate tells Victor about making those updates!
Although medications can be expensive, there are ways to save some money on them. Be sure to stay up to date with Vanessa, while Robert explains the ins and outs on saving money on prescriptions.
Want to know if your medicine is covered under your plan? Our customer advocate Robert tells Vanessa where to find the list, how certain medications are chosen and how costs are determined.
Understanding what your health plan ID card is for is very important. Learn about why you need it, what information it contains and how to get a new one.
Deductibles, co-insurance, premiums... do you understand how they all work? Listen in and learn with Joseph as he discusses costs with a customer advocate.
Marissa’s dad, who is a native Spanish speaker, needs help managing the BCBS public website. As a Customer Advocate, Marissa shows her father how to switch the site to Spanish as well as advise him on how to find Spanish language information
During girls’ night out, Marissa and her friends discuss their desire to be healthier. As a Customer Advocate, Marissa shows them the Connect blog, a platform that offers articles on health and wellness, fitness and more.
Getting to know your new doctor can be a bit daunting. But having an open and honest relationship with them means better care for you. Check out the advice that our customer advocate gives to Victor who currently switched to a new health care provider.
Sometimes the words used in health care can be confusing. Making sure you know what "in-network" means, may also mean you can save money. Listen in on this discussion between our health advocate and Victor, a BCBSIL member.
Looking to see a specialist aside from your primary care physician like Vanessa? Not to worry! Robert answers Vanessa’s question about which plan needs a referral to see a specialist.
Health insurance can be a bit confusing but we're here to help. From mobile applications to blogs, Vanessa gets the low-down in this video.
Want to know about the forms you get in the mail that LOOK like a medical bill but aren't? Those explanations of benefits are important for understanding your coverage.
For continuous coverage, it's important to pay your premium on time. Watch as Joseph learns about his options to pay for his health coverage.
Think something might be wrong with your health coverage claim? Find out what our customer advocate tells Joseph to do.
We follow Marissa and her boyfriend as they travel out of state. While building up his courage to ask her a very important question, he gets nervous, fumbles and asks about his health care coverage abroad instead! As a Customer Advocate, Marissa answers his questions but is suspicious of his motives the whole time. Read more about coverage while traveling.
While out on a run, a BCBS Customer Advocate Marissa bumps into her good friend and they start discussing her mother’s health. The Customer Advocate shares a bit of insight with her friend, letting her know that there are options for her mother to get extended help with managing her diabetes. Follow along to learn more about our Customer Advocate and her life outside of BCBS.
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