Can someone help? How do I get a hold of BCBS IL Provider number? I need a representative but I cant get pass the prompts

The title says it all...

I need to be able to speak to a rep not an automated voice system. I have questions about a members claims, and I can never get a hold of a live person.

This is quite frankly embarrassing for BCBS. I need this to be able to work efficiently 

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