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Need information about how to contact provider services for questions about member benefits or claims.
This is not helpful. Availity shows your member does not have coverage for specific services, the IVR states they do but will not provide limits, etc. There has to be a way to speak with a representative once you have exhausted all the IVR has to offer. I have sent a private message and a customer service email. I need assistance for your member.
hi how do I go about switching pcp?
I did not receive any private message yesterday so thank you very much for providing me with the contact information of someone who can assist me with my question.
I did not receive the response you are saying you sent on 9/21. Can you please resend it? Please let me know if you need my email or phone number again.
Your recent response ended up in my email, but my initial 'private message' did not. In other words, if i wait 10 whole business days, I won't know if you actually received it. Can you tell me if you received my question from 9/21/23?
Also, 10 business days is an incredibly long time for a provider to be able to talk to a representative from the insurance company. Can you please offer other suggestions?