Provider Services Contact

Every time I ask if I can speak to a supervisor I either get hung up on or put back into the queue. And they outsource to the Dominican where I can barelt understand them.

Thank you

Hi Erin, I'm responding to you on your private message. ~ HC

Hello, I am a Michigan Provider for BCBS Behavioral Health. I have a client who lives in Michigan and her insurance is through BCBS IL. BCBS is taking back money for 21 sessions with this client from January 2024 through May 2025. I am unable to find out the reason why this is happening as I have been able to confirm client's continued health insurance during this time. I am able to talk to the claims department through BCBS of Michigan and they have said that I need to be in contact with BCBS IL claims department as the Michigan department cannot see on their end the reason for this clawback. I have been trying to get through to BCBS IL via the provider support number, but I cannot get through. My claim number does not match the format for claim number being asked of me. I have a 17 digit number that is the "payer claim number" and the automated system will not accept it. It keeps asking for a letter at the end. I cannot figure out how to get through to discuss the reason for this clawback. Any other avenue I have tried will not let me get through either. I am looking for help to reach a representative so I can understand the reason for the clawback on this particular client. 

I am just returning form maternity leave after 5 months without pay and am currently not getting paid due to this issue. Therefore this is a time sensitive matter.

For anyone wondering if there is a solution, there is none. After private messaging, they referred me to the same customer service phone number and a link Availity with no option to speak with a human.

Hi Deb, We can ask our provider team to assist you with this if you'd like to send us a private message. ~ KW

Good Morning - I know this isn't about member benefits or claims, but, I need to know how to get a check reissued to our clinic.  We never received the check and the money was not deposited into our bank account.  We received the EFT in Trizetto, our clearing house, but have not received the check and like I said the money wasn't deposited into our bank account.

I have tried calling the Blue Cross numbers available, but I am not able to speak with a person.

Thank you for your help - Deb

Hello ArtfulIntention, You can contact our provider relations team at ProviderRelations@bcbsil.com for assistance with this. ~ KW

I have been trying to reach a provider network consultant. BCBS cancelled my contract as an in-network provider without notification on 05/01/25. I found out when my claims were denied. I have several long-term BCBS clients that want to work with me as an in-network provider. Can you please assist?

Hello, If you could send us a private message we can help you with this. ~ HC