I'm a provider. Recently, we had many claims retroactively paid for by BCBS IL that were initially paid by clients toward their deductible. I want to be sure this payment is correct before reimbursing clients. Has anyone else experienced this and were able to confirm with a real human from BCBS IL?

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Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation,
a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

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BCBS Retroactive Payment on original Deductible Payments