We provide Physical Therapy Services for a BCBS of IL patient and he's reached his visit limit. How do we request more visits beyond the limit?

Serc over 1 year ago

We provide Physical Therapy Services for a BCBS of IL patient and he's reached his visit limit. How do we request more visits beyond the limit?

0 BCBSIL Connect Team 6 months ago in reply to christopherfam5

Hello, You can find additional information on how to request services at www.bcbsil.com/.../utilization-management. ~ HC
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0 christopherfam5 6 months ago in reply to BCBSIL Connect Team

Hello. Can you send me the info also. My PT provider needs to know how to proceed of requesting more PT on our behalf including:

required documents and fax number

thank you for your help

kari
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0 Serc over 1 year ago in reply to fk985ew

They sent me all over the place and it finally took the patient to call member services who gave him various numbers to reach out to, forms to complete, and where to fax documents. After all that, issue still unresolved, weeks later.
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0 fk985ew over 1 year ago

Did you get your answer for this? I cannot get a customer service advocate on the phone. It is really frustrating.
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0 BCBSIL Connect Team over 1 year ago

Hello, I've responded to you on your private message. ~ HC
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