We provide Physical Therapy Services for a BCBS of IL patient and he's reached his visit limit. How do we request more visits beyond the limit?

Serc over 1 year ago

We provide Physical Therapy Services for a BCBS of IL patient and he's reached his visit limit. How do we request more visits beyond the limit?

0 BCBSIL Connect Team 5 months ago in reply to christopherfam5

Hello, You can find additional information on how to request services at www.bcbsil.com/.../utilization-management. ~ HC
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 christopherfam5 5 months ago in reply to BCBSIL Connect Team

Hello. Can you send me the info also. My PT provider needs to know how to proceed of requesting more PT on our behalf including:

required documents and fax number

thank you for your help

kari
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Serc over 1 year ago in reply to fk985ew

They sent me all over the place and it finally took the patient to call member services who gave him various numbers to reach out to, forms to complete, and where to fax documents. After all that, issue still unresolved, weeks later.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 fk985ew over 1 year ago

Did you get your answer for this? I cannot get a customer service advocate on the phone. It is really frustrating.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 BCBSIL Connect Team over 1 year ago

Hello, I've responded to you on your private message. ~ HC
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Related

Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation,
a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

© Copyright 2024 Health Care Service Corporation. All Rights Reserved.

Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Illinois.

File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe^® Reader^® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at https://access.adobe.com.

You are leaving this website/app ("site"). This new site may be offered by a vendor or an independent third party. The site may also contain non-Medicare related information. Some sites may require you to agree to their terms of use and privacy policy.

Powered by Telligent