I received a bill stating the routine mammogram was not covered and applied to my deductible

I tried calling the insurance company, but because my company goes through HealthConnect360, they wouldn't talk to me.  The member services I contact through HealthConnect360 do not get back to me.  I thought the ACA law required the insurance companies to pay for these screenings without a deductible or copay!  Why is this not covered?

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