Speech Generating Device

Hello! I am a speech language pathologist who works for a private clinic. I have my NPI. My client is in need of a speech generating device. My client's mother has confirmed that her insurance plan (BCBS IL) will cover the cost of the speech generating device. I, as the provider, am unsure of how to proceed. Who do I need to contact to submit this to her insurance? I am unable to take care of this through your automated system and in need of a real person to assist me. Thank you!

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