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Home » Questions And Answers » Can't login, access unauthorized error

Can't login, access unauthorized error

Sentia

I've been trying to login to my online account since I got my plan, more than a few years ago, and it always says "unauthorized access". I cannot handle phone calls and they won't speak to my parent even with my permission so calling the numbers not an option and I can't find another way to get to customer service. What are you supposed to do?

  • 0

    Hello, Unfortunately we would need to speak with someone on the phone in order to troubleshoot the issues you're having. However, if you could speak with us long enough to give permission to speak with your parent, we could assist with this. If you would like us to do that, please send us a private message so we can gather some information from you. ~ HC

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