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Provider office. How can we get an actual costumer rep when we call? The IVR won't check specific codes, availity only gives the most basic coverage. That's fine for a hospital that people expect to pay out the ass at. Our clinic is a small town clinic and we like to check a patient's coverage BEFORE they're here so we can be upfront with them about what it will cost. We can't do that is the basic coverage is 20% co-insurance and we send it off only to find out that a code isn't covered and now they owe more than they budgeted for. This is honestly one of THE worst insurances to check coverage on, other insurances you can actually get to a rep.
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