Get answers to frequently asked questions.
Every time I try to log in to my account, I get the same message: "Currently, access to this application is not authorized. If you believe that you may have reached this message by mistake, please try again or contact the Internet Help Desk at 1 (888) 706-0583. Thank you"
I've tried multiple times since getting my plan in January, so this is not a time-based thing. I reset my password, I tried a different browser, I tried using the app instead — nothing works.
I even called the Internet Help Desk and they just said they weren't the right department then disconnected.
How can I fix this and log in?
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