New member still not received member card and can’t set up online member access despite active plan

I paid my premium and my BCBS plan is active but I haven’t received my member card in the mail and i activated my plan almost a month ago and the verification to set up my online account is a blank link i’ve tried requesting new ones 15x, used six different search engines all the links are blank. What do I do?? I can’t even make doctor appointments because I’m still missing the Member ID this feels unfair.

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