Get answers to frequently asked questions.
Get answers to frequently asked questions.
how can i as a PROVIDER from an out of state plan, actually talk to someone about a benefits issue? It is insane to me that all you have is an IVR! "Transfer to a customer care advocate is not a valid option."
Hello, We have assisted you with this on your Facebook posts. Provider services will be in touch. ~ HC
still don't understand why you just don't have a number for people to call with claims issues. All you have is an IVR. I have never worked with an insurance company where i could not talk to a real human!
still don't understand why you just don't have a number for people to call with claims issues. All you have is an IVR. I have never worked with an insurance company where i could not talk to a real human!
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