why does it say your customer service line is avialble until 8:00pm central time but when i just called at 7:30 pm i was greeted with "we are closed call back tomorrow" then immediately hungup on?

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why does it say your customer service line is avialble until 8:00pm central time but when i just called at 7:30 pm i was greeted with "we are closed call back tomorrow" then immediately hungup on?