Difficulty reaching a human via the customer service line(s)

I am both a member and a representative for a provider. I can never get through to a human being through the provider line, and often when I try via the member line, there is an error that transfers me to the provider line. I need direct access to speak to a representative regularly to check on pre-determination status. What can I do?

0 BCBSIL Connect Team over 6 years ago

Hello, If you send us a private message I can have someone in provider services get in touch with you. ~ Heather
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Difficulty reaching a human via the customer service line(s)