How do I get a list of costs that go towards my deductible, my out-of-pocket maximum, and both?

Hello, Unfortunately we aren't able to supply a complete list of what applies to deductible or out of pocket maximums as this would be too extensive. However, if you have questions on specific benefits, please send us a private message and we can look into that for you. ~ Heather

Hi Heather,

Thanks for your reply! It’s fine if the list is “too extensive,” may I have it anyway?

Kayla, Thanks.  I finally noticed how to get the Private Message replies (looking up at the top of the window, right side and a little red button is there to click on.   I had not seen that before. This site is new to me.  I was looking for the messages to all be scrolled in the message box that stayed open - but that was NOT how this system seems to work.

Hi Patrick, We have responded to your private message. If you need to speak with someone immediately please contact customer service at the number on your ID card as we cannot guarantee an immediate response through this site. ~ Kayla

But no reply....

OK - I just found the box to do that and did it.

How????????????????????

Hi Patrick, If you could send us a private message, we can check on that for you. ~ Heather

How do we as covered members know how much and what payments have been counted in the deductible?

We do not have a list that we could provide. You would need to ask about specific services. ~ Heather

We do not have a list that we could provide. You would need to ask about specific services. ~ Heather

Kayla, Thanks.  I finally noticed how to get the Private Message replies (looking up at the top of the window, right side and a little red button is there to click on.   I had not seen that before. This site is new to me.  I was looking for the messages to all be scrolled in the message box that stayed open - but that was NOT how this system seems to work.

Hi Patrick, We have responded to your private message. If you need to speak with someone immediately please contact customer service at the number on your ID card as we cannot guarantee an immediate response through this site. ~ Kayla

But no reply....

OK - I just found the box to do that and did it.

How????????????????????

Hi Patrick, If you could send us a private message, we can check on that for you. ~ Heather

How do we as covered members know how much and what payments have been counted in the deductible?