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I work for a provider and part of my job is calling BCBS to confirm eligibility and benefits for patients. I absolutely need to speak to a real person when I call, not just an automated voice message. I have very specific questions about a patients plan that an automated voice can't do.
I constantly have issues with getting ahold of a real person however. When I ask for a person to the automated voice, I am told "Transfer to a representative is not allowed"
So what am I supposed to do? I try everything I can to get a hold of someone and get nothing every single time. I need a direct line to someone or advice on how to get around the voice automated message. Please help.
Hello, Please send a private message and we can assist you with this. ~ HC
Hello - I am needing to talk to a representative again, as I have a new concern with the same plan and continue to not be able to reach a person. Can you please contact me again for this issue. Thanks!
Hello, If you could send us a private message, I can have someone from provider services give you a call. ~ HC
Can the Connect Team send me whatever information they're sending everyone else as well? I'm having similar issues and need to talk to a person.
I received a private message requesting my contact information and I emailed back with both my email address and phone number. Other than an email stating that my information would be passed on, I received no response after seven hours of waiting.
Hello, I'm responding to you on your private message. ~ HC
I am having the same problem. I've spent an hour now going through every menu option and wasting time. Has anyone figured out a way around this. I am about ready to stop accepting BCBS in my practice.
I also cannot reach a representative. I must speak to someone regarding a change in payment for a member's claims, but cannot receive information without an actual human. Can you please contact me with your private message like the others on this page?
Hello, I've responded to you on your private message. ~ HC
I am also trying to talk to someone about how my contract was input through BCBS using my SS# instead of my TAX ID even though my contract states I am contracted under my TAX ID. This is causing all of my claims to be rejected. I have tried to remedy this through every channel available and cannot get a response from BCBS by any means. This is causing me to go without income this month. Why does no one respond?
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